Loan Officer (Remote - Call Center)

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Delivers extraordinary loan member experiences through the Service Center via online, mobile and phone channels. Receives inbound phone calls and follows up with members on submitted online / mobile loan applications in a timely matter while adhering to established service standards. Completes loans from start to finish, gathers, analyzes, verifies, and processes all necessary information provided by Mountain America members. Assesses, Advises and Assists member to recognize and meet additional member needs by providing quality service through loan servicing transactions and cross-selling products and services to help our members achieve their financial dreams.

Job Description

LOCATION : MACU Footprint

SCHEDULE :

• Monday -Friday 1130 am - 8 : 00 pm (MDT)
• Tuesday-Saturday 11 : 30 am - 8 : 00 pm (MDT)

To be effective, an individual must be able to perform each job duty with the ability to show proficiency in the following areas by utilizing training, Knowledge Center, and supervisory resources.

Member Focus

Loan Servicing

Other Responsibilities

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Ability to show proficiency in the following areas :

Education

High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

Training to be completed generally during the first 90 days :

Computer / Office Equipment Skills

Managerial Responsibility

No supervisory / managerial responsibilities

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Vision Requirements

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic.

Mountain America Credit Union is an EEO / AA / ADA / Veterans employer.