Loan Experience Specialist

A company is looking for a Loan Experience Specialist who will serve as the communication hub for all parties involved in the mortgage process.

Key Responsibilities

Manage a high volume of inbound and outbound communications with clients, agents, loan officers, and other partners throughout the loan process

Provide accurate, timely updates on loan milestones and next steps to ensure all parties stay informed

Request, track, and verify required documentation while coordinating with internal teams to meet deadlines

Required Qualifications

High school diploma or equivalent required; college coursework or degree preferred

Minimum of 5+ years of experience in the mortgage industry required

Proven ability to manage communication directly with clients and partners over the phone

Demonstrated success in a fast-paced environment with a focus on quick turn times and accuracy

Familiarity with loan origination software (LOS) and CRM systems is highly desirable