Licensed Insurance Customer Service

Job Description

Job Description

Join M. Priestman Desjardins Ins Grp LLC as a Licensed Insurance Customer Service Representative located in the vibrant community of N Miami Bch, Florida. We are committed to fostering a dynamic and positive work environment where each team member plays a pivotal role in maintaining exceptional customer service standards. Our ideal candidate is someone who exudes positivity, enjoys building relationships, and is enthusiastic about helping others. While our operations are based on-site, we promote a seamless integration of professional expertise and personal development opportunities. This role offers you the chance to assist valued clients in navigating their insurance needs, ensuring they receive the best service possible. If you are passionate about customer service and eager to grow in a supportive and inclusive environment, we invite you to become a part of our established team. Embrace the opportunity to make a lasting impact while advancing your career with us!

Benefits

Hourly Base Salary + Bonus Opportunities

Work from Home

Flexible Schedule

Hands on Training

Career Growth Opportunities

Monthly Bonus Opportunities

Community Involvement

Family Focused

Team Building Events

Weekly Team Meeting

Work Equipment Providedd

Responsibilities

Customer Support : Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with insurance policy information.

Policy Management : Assist in the management and update of insurance policies, ensuring clients have the most current and accurate information.

Claims Assistance : Guide clients through the claims process, providing necessary support and documentation assistance.

Communication : Maintain open and effective communication channels with clients to enhance satisfaction and loyalty.

Documentation : Accurately document customer interactions and transactions for effective record-keeping and follow-up.

Team Collaboration : Work closely with team members to ensure a cohesive delivery of services and client satisfaction.

Requirements

Licensing : Must possess an active Florida Insurance License.

Experience : Previous experience in customer service roles, particularly within the insurance industry, is highly advantageous.

Communication Skills : Excellent verbal and written communication skills are essential to effectively assist customers.

Problem Solving : Ability to resolve customer queries efficiently and provide solutions to meet their insurance needs.

Customer-Centric Attitude : Must have a strong commitment to providing superior customer service.

Attention to Detail : Accurate data entry and ability to handle various tasks without error.

Technical Skills : Proficient in using CRM systems and other relevant software tools.

Teamwork : Ability to work collaboratively in a fast-paced, dynamic team environment.