Quality Manager

Job Description

Roles and Responsibilities

• Safety is our Priority. Follow Safe Work Practices that conform with the Company's Safety Program and client worksite policies ensuring that every person on the team Stays Accident Free Every-day.
• Promote company Core Values to foster and safeguard Company culture.
• Serve as the site-specific Black Box "point person" for execution of the quality program elements, functions, responsibilities, and deliverables over the entire life cycle of the project.
• Monitors and inspects operations that affect quality to align with industry and customer standards.
• Initiates, facilitates, and participates in communications with internal and external teams to prevent, address, and resolve quality-oriented topics.
• Develop, update, implement, deploy, and train the Black Box QMS in accordance to the program structure and requirements across the site.
• Develop and execute the QA tactical implementation plan to encourage behaviors that supports / develops an evolving quality awareness culture.
• Confirm the quality-related site activities are in accordance to industry codes and client / GC standards.
• Train and coach QA Specialists and internal employees to effectively integrate quality initiatives into the daily workstream.
• Collaborate with the program representatives to coordinate and integrate applicable quality specifications and expectations into both the Black Box QMS and client's / GC quality programs.
• Technical writing - Partner with subject matter experts to develop quality installation standards as required to support Black Box QMS and client's quality programs.
• Ability to develop, update, and implement quality tools that promote quality awareness culture. Partner with field staff and interdisciplinary teams for successful implementation and execution.
• Generate and analyze quality data analytics for incorporation into metrics to accurately measure and manage quality performance.
• Coordinate and conduct timely quality inspections prioritized according to production status and risk management as represented in the project schedule.
• Ensure Quality Assurance standards are developed and disseminated to relevant stakeholders.
• Issue, record, monitor and partner with staff to close nonconformance reports. Trend data to identify recurring issues.
• Conduct corrective action(s) verification audits for non-conforming observations.
• Drive structured problem solving to develop and anchor preventive action(s) to proactively support first time right quality goals.
• Conduct relevant quality training to QA / QC Coordinators and OPS Field staff by performing ongoing coaching to develop their skills and knowledge.
• Complete and coordinate the approval of the site's QC technical submittals to the customer.
• Share better practices and learnings with other program sites for implementation.
• Represent Black Box and participate in the program meetings with the project's subcontractor's QC representative(s).
• Execute duties as assigned.

Supporting Duties :

About Us

What's in it for You?

Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.

About Black Box

Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G / OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.

We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.