Vice President, Digital & Media Customer Success

Vice President, Digital & Media Customer Success

The Vice President, Digital & Media Customer Success leads a team that is accountable for building and overseeing the execution of Joint Business Plans with assigned clients. The Vice President works in concert with leadership to accelerate customer relationships that promote expansion, retention, and loyalty to Inmar solutions. This role also works closely with both dedicated and cross-functional team members across Retail Acquisition, Analytics, Customer Intelligence, Product, Sales, and Operations in support of their customers to ensure they are satisfied with the services they receive and improve on areas of dissatisfaction. This position will require being onsite with the client at least three days per week.

Primary Accountabilities

Strategic (45%)

• Assess the current business and competitive environment to develop the right customer strategy for base business and identify the right expansion strategy
• Partner with Retail Acquisition to develop customer engagement plans based on expansion opportunities in concert with the customer's business vision
• Build and lead the right customer wiring strategy based on strategic importance and business development objectives
• Build and gain alignment with leadership on product, marketing, staffing, and pricing solutions required to meet and / or exceed internal and retailer financial objectives
• Lead the execution of Joint Business Plans with customer while focusing on accelerating their ability to differentiate themselves with their shoppers, meeting or exceeding revenue objectives, customer loyalty, and share of market goals

Leadership (30%)

Influence (15%)

Analytical (10%)

Required Qualifications :

Individual Competencies :

Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is :

Safety : Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you :

We are an Equal Opportunity Employer, including disability / vets.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

We also offer :