Program Manager (Permanent Supportive Housing)

Program Manager

We're looking for dedicated team members to join one of California's largest nonprofit developers of high-quality affordable housing and supportive services that transform lives and strengthen communities. This property is part of an Intensive Services Care Program in collaboration with the County of Los Angeles. Rooted in a Housing First model and guided by a trauma-informed care approach, this position serves as the liaison between the property and the County. The role includes attending regular coordination meetings and supporting the delivery of compassionate, consistent services that promote long-term housing stability.

Primary Objective of Position :

The Program Manager is responsible for the overall management of residents and programs at Jamboree properties. This position will oversee activities that promote the residents' wellbeing and their success in maintaining stable housing. The Program Manager will be responsible for managing staff, programs, and overall quality control efforts, potentially at various sites within their defined region. This includes close coordination with Senior Program Managers to ensure residents' and property needs are being met. These responsibilities include coordination within Jamboree and with outside providers to ensure successful retention in supportive housing. The Program Manager will be an expert at developing and implementing programs that serve children, adults, and seniors living in various affordable apartment communities. This role will also be responsible for building relationships with city partners, nonprofits, and volunteers in an effort to leverage additional programs and services to Jamboree communities.

Major Areas of Accountability :

Program Management and Development :

• Oversee and enhance social services for Permanent Supportive Housing, including strategic planning, delivery of services, and integration of new programs for homeless and low-income individuals.
• Develop and implement annual goals and objectives for the Community Impact staff.
• Establish, coordinate, and ensure compliance of policies, procedures, and services across all programs, meeting organizational, grant, and funding requirements.
• Implement evidence-based practices in homeless service delivery, such as Critical Time Intervention and Trauma-Informed Care, and present a comprehensive services framework.

Staff Leadership & Development :

Relationship & Partnership Management :

Data Management, Quality Assurance & Reporting :

Community Engagement & Coordination :

Operational Oversight :

Level of Education, Experience and Skill Set :

Physical Demands :

The Program Manager is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel. The employee is required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another, and to stoop, kneel, crouch, or crawl. Vision abilities required by this job include close and far vision. Ability to operate a computer keyboard, and lift files and reports. Exposure to glare from a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs and travel via automobile 25%.

Work Environment :

The work environment will be an office at the property. The noise level is usually quiet to moderate. When traveling the environment will change dependent upon the site visiting. Working with the homeless population whether on the streets, in shelters, or other places of habitation or services. Exposure to bed bugs or other infestations, unpleasant smells or odors, unclean individuals or homes due to homelessness or mental health symptoms or poverty. Some work will be in a recreational room or common area. The noise level is usually moderate but will vary depending on the activity you participate in.