Head of Retail Bank Fraud Business Analytics Director

Head Of Retail Bank Fraud Business Analytics Director

This critical leadership role within Citi's Fraud Analytics and Modeling organization is responsible for strategically leading all fraud prevention and detection efforts across the Retail Bank's digital payments, wires, and checks. The role involves managing a team of teams to leverage data, identify emerging fraud trends, and design and implement advanced strategiesincluding those using AI and automationto prevent and mitigate all types of fraud attacks, from application fraud to sophisticated digital schemes. This leader will collaborate closely with various internal partners, including Financial Threats, Fraud Policy, and Operations, as well as business executives, to ensure fraud strategies are integrated, effective, and responsive to evolving business, technology, and threat landscapes, ultimately protecting both Citi and its customers.

Responsibilities :

• End-to-end ownership of Retail Bank Fraud Analytics across Fraud lifecycle.
• Ownership of New Deposit Account as well as Early Months on Book Deposit Fraud.
• Ownership and management of fraud rules, scores, and detection strategies, Risk appetite execution, POS interdiction strategies and defect analysis.
• Drive Digital fraud analytics using available digital fraud tools (i.e. TMX, BioCatch, etc.) for Cards and Retail Bank new applications and digital transactions.
• Leverage global cutting-edge techniques and thought leadership to drive innovation, while maintaining end-to-end view of business needs / goals.
• Continually assess manual and automated processes to identify potential process gaps and opportunities to strengthen risk and controls.
• Establish network and followership within and outside Fraud to drive cross-function collaboration.
• Champion organizational agenda and initiatives with executive audience.
• Integrate / connect team initiatives, actions and culture to drive a broader vision and support business goals.
• Effectively mentor and coach direct reports and cross business partners; attract new talent and build diverse talent pipelines.

Knowledge / Experience / Technical Skills :

Personal Qualities :

Education :