Vice President, Product Operations & Monetization

Vice President, Product Operations & Monetization

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified‑CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer‑facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real‑time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

About the Role

We are seeking an exceptional Vice President, Product Operations & Monetization to drive operational excellence across our product organization and to serve as the connective tissue between strategy, execution, and outcomes. This role sits at the intersection of product, engineering, and business — ensuring that our product portfolio is strategically invested, operationally disciplined, and commercially ready to deliver impact at scale. The VP of Product Operations will lead the teams responsible for product lifecycle management, portfolio and investment governance, commercial readiness, pricing and monetization, and product insights and performance metrics. Acting also as a Chief of Staff to the Chief Product Officer, this leader will be a force multiplier — helping align vision with execution, drive strategic prioritization, and amplify the effectiveness of the entire product organization.

Key Responsibilities

• Product Lifecycle & Commercial Readiness : Lead end‑to‑end product lifecycle operations from concept to commercialization, ensuring all products meet defined launch readiness and adoption criteria.
• Drive alignment between Product Management, Engineering, Marketing, Sales, and Customer Success to ensure seamless go‑to‑market readiness.
• Establish scalable frameworks for product launch governance, release management, and field enablement.
• Product Portfolio & Investment Management : Oversee the strategic planning and investment allocation process for the product portfolio, ensuring alignment with company strategy and market opportunity.
• Partner with Finance, Strategy, and Product Leadership to define investment theses, manage portfolio reviews, and monitor ROI and value realization across products.
• Maintain visibility into cross‑product dependencies, risks, and trade‑offs to enable informed decision‑making.
• Product Insights, Analytics & Metrics : Define and operationalize the product health and performance scorecard across key dimensions — adoption, NPS, usage, ARR contribution, and innovation velocity.
• Create actionable insights from product data, customer feedback, and operational metrics to inform prioritization and continuous improvement.
• Partner with data science and finance teams to build robust product analytics and measurement frameworks.
• Pricing, Packaging & Monetization : Lead pricing strategy, packaging design, and monetization frameworks across the portfolio to optimize value capture and competitive positioning.
• Collaborate with Product Marketing and Sales Operations to evolve pricing models for an AI‑native SaaS business — from usage‑based pricing to bundled value offerings.
• Drive pricing governance and alignment with product roadmap and go‑to‑market strategy.
• Product Operating Rhythm & Chief of Staff Function : Serve as Chief of Staff to the CPO, driving operating cadence — including nesting into the company’s MBS and run internal QBRs, planning cycles, and leadership reviews.
• Align cross‑functional stakeholders on product priorities, resource planning, and outcomes measurement.
• Manage strategic initiatives and special projects on behalf of the CPO to improve productivity, clarity, and focus across the organization.
• Engineering Coordination : Partner closely with the Engineering Services and Engineering PMO leaders to coordinate planning, delivery, and release execution across all product lines.
• Ensure alignment between product intent, engineering capacity, and delivery timelines.
• Foster shared accountability between Product and Engineering for outcomes, predictability, and velocity.

Qualifications

What Success Looks Like

We Focus on Our Mission

Sprinklr was founded in 2009 to solve a big problem : growing enterprise complexity that separated brands from their customers. Our vision was clear : to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI‑native platform for four product suites : Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things.

We Believe in Our Product

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified‑Customer Experience Management (Unified‑CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We Invest in Our People

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We provide care coverage in countries where applicable, time off to recharge and spend time with loved ones, and a mentoring program to support growth.

EEO Statement

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Compensation Range

$257,000 - $429,000. The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job‑related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package : the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and / or equity plan, depending on role.

Other Information

Job has been posted in San Francisco, CA; the role is Executive level and Full‑time. Seniority Level : Executive. Employment Type : Full‑time. Job Function : Product Management and Marketing. Industries : Software Development.

Recruiting Scam Warning

Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

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