Customer Care Inside Sales Consultant

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Job Summary

A Customer Care Inside Sales Consultant will play a fundamental role in achieving our customer revenue growth objectives through resolving member issues and rebuilding confidence & value in PPLSI.

Responsibilities

• Scope of the Role : Under close supervision, the incumbent is passionate about the customer experience, persuasive, highly motivated to retain and upgrade and resolve member issues. They strengthen customer relationships through member education relative to benefits and plan usage to improve membership retention.
• Ideal Candidate : A high performer in customer-facing roles requiring building relationships through a consultative process to meet the needs of the customer. Aptitude for retention to thrive in a quota-based and competitive environment.
• Performance Outcomes : Advocate for PPLSI and its products; educate members on value; earn member trust and rebuild relationships through effective problem resolution; re-sell benefits and value of PPLSI products & services; use discovery methods to identify member needs; maintain professional and empathetic interactions; adhere to flexible call flow; participate in ongoing training and development; utilize feedback to improve performance; drive to set aggressive goals and surpass them; work closely with all segments of PPLSI to retain the member by solving their issues using exceptional customer service skills and employing safe tools in a cost-effective manner.

Service Expectations

Customer Education and Product Knowledge Expectation

Performance Expectations

Education, Knowledge, and Experience

FLSA Status

Non-Exempt

Physical Requirements / Work Environment

Job Location

Duncan, Oklahoma

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and disability or basis of any federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination. If you require a reasonable accommodation to complete the application process, please contact Human Resources at : humanresources@legalshieldcorp.com.

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