Talent.com
Service Delivery Manager

Service Delivery Manager

CyrusOneAurora, IL, US
30+ days ago
Job type
  • Full-time
Job description

Service Delivery Manager

We're looking for a Service Delivery Manager to join our team! This role oversees service delivery operations across multiple sites or large campuses in key growth markets, ensuring exceptional customer access and satisfaction. Responsibilities include driving service quality, resolving technical and operational issues, and managing team performance. The Service Delivery Manager serves as the primary point of contact and support for clients, managing all communications. This role is responsible for resolving client issues, logging and managing incidents, and overseeing changes. This position demands strong management experience, a high level of professionalism, and a solid work ethic, while also acting as a mentor and leader within the team.

Responsibilities

Lead and optimize team performance, recommending process improvements to enhance service quality and customer satisfaction

Provide technical guidance, develop procedures, and source tools to support efficient service delivery operations

Monitor programs and procedures to ensure on-time delivery, customer satisfaction and consistency; proactively address risks and escalate issues as needed

Maintain 24 / 7 service coverage with appropriate staffing levels at all times

Investigate and resolve customer concerns about service, timeliness or quality

Oversee training, development, and performance monitoring of the service delivery team

Ensure secure, accurate and efficient shipping and receiving operations

Support customer implementation tasks, including tape rotations, network installs / troubleshooting, cage builds, and logistics

Ensure team knowledge of and compliance to OSHA / safety standards

Manage operational costs to maximize profitability of service delivery offerings

Maintain clear, professional client communication and ensure effective shift handoffs

Oversee supply management to ensure timely availability

Keep service delivery procedures, MOPs, and SOPs up to date

Build and audit circuits in online database network management tool and assist in special projects as required

Set SMART goals with team members for annual reviews

Handle weekly payroll cycles and hourly labor tracking for direct reports

Qualifications

6+ years in customer service within a data center environment and / or 10+ years in technical roles in customer-focused organizations

Proven vendor management experience

Team leadership experience, including managing non localized teams of 5+

Skilled in troubleshooting, documenting procedures, training staff, and collaborating across all organizational levels

Experience managing multiple projects and shifting workloads in a fast-paced environment

Strong customer service mindset with a positive, solutions-driven attitude

Strong ability to consult customers on new implementation stages within their environment

Excellent communication, problem-solving, and decision-making skills

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint); knowledge of Visio and AutoCAD is a plus

Ability to manage multiple sites within driving distance of each other on a same day travel basis

Flexible availability, including extended onsite hours during emergencies

Education

Minimum requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience.

Work Environment

Work Schedule : Monday - Friday, with flexible availability for emergencies and critical issues

Physical Demands : The position involves significant physical activity, including standing for extended periods, lifting up to 50 pounds, and frequent bending and climbing ladders

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Create a job alert for this search

Service Delivery Manager • Aurora, IL, US

Related jobs
  • Promoted
Technical Service Manager

Technical Service Manager

DaikinWood Dale, IL, US
Full-time
Daikin Comfort Technologies Dist, Inc.Technical Service Manager position for our branch operations group located remotely, but local, to Chicago, IL branches. The Regional Technical Service Manager ...Show moreLast updated: 30+ days ago
  • Promoted
Service Desk Manager

Service Desk Manager

VirtualVocationsElgin, Illinois, United States
Full-time
A company is looking for a Service Desk Manager to lead IT Managed Services operations for a large customer.Key Responsibilities Lead and develop a diverse Service Desk team while ensuring perfor...Show moreLast updated: 30+ days ago
  • Promoted
Cloud Migrations Manager

Cloud Migrations Manager

VirtualVocationsNaperville, Illinois, United States
Full-time
A company is looking for a Cloud Migrations Manager to oversee customer transitions to cloud services.Key Responsibilities Manage high-risk projects, ensuring successful outcomes and collaboratio...Show moreLast updated: 1 day ago
  • Promoted
Customer Service Director

Customer Service Director

Binny's Beverage DepotArlington Heights, IL
Full-time
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.They are...Show moreLast updated: 30+ days ago
  • Promoted
Service Manager

Service Manager

S and J PlumbingArlington Heights, IL, US
Full-time
You’re the BEST and you want to join a team that appreciates you, where you can create your own opportunities.S&J Plumbing is looking for a Service Manager to build and lead an ideal serv...Show moreLast updated: 30+ days ago
  • Promoted
Delivery Success Manager

Delivery Success Manager

VirtualVocationsElgin, Illinois, United States
Full-time
A company is looking for a Delivery Success Manager who will ensure the quality and successful delivery of services through partner networks. Key Responsibilities Establish and maintain collaborat...Show moreLast updated: 28 days ago
  • Promoted
Established Account Client Manager, Manufacturing - ERP, EAM, Field Service Management

Established Account Client Manager, Manufacturing - ERP, EAM, Field Service Management

IFSItasca, IL, US
Full-time
Established Account Client Manager, Manufacturing - ERP, EAM, Field Service Management.IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is th...Show moreLast updated: 13 days ago
  • Promoted
Manager - Commercial Delivery

Manager - Commercial Delivery

AmerisourceBergen Corporation (Cencora)Romeoville, Illinois, United States
Full-time
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Show moreLast updated: 2 days ago
  • Promoted
Delivery Operations Manager

Delivery Operations Manager

VirtualVocationsNaperville, Illinois, United States
Full-time
A company is looking for a Delivery Operations Manager to drive execution across client engagements and improve operational processes. Key Responsibilities Serve as the operational liaison between...Show moreLast updated: 30+ days ago
  • Promoted
Technical Service Manager

Technical Service Manager

Daikin ComfortWood Dale, IL, US
Full-time
Daikin Comfort Technologies Dist, Inc.Technical Service Manager position for our branch operations group located remotely, but local, to Wood Dale branch. The Regional Technical Service Manager supp...Show moreLast updated: 30+ days ago
  • Promoted
Job North America Technical Service Manager

Job North America Technical Service Manager

AmetekMount Prospect, IL, US
Full-time
North America Technical Service Manager.Location : Mount Prospect, IL, US, 60056.Position Summary : The North American Technical Service Manager leads and oversees the daily operations of the Technic...Show moreLast updated: 30+ days ago
  • Promoted
Technical Delivery Manager

Technical Delivery Manager

VirtualVocationsNaperville, Illinois, United States
Full-time
A company is looking for a Technical Delivery Manager (Mid-Level).Key Responsibilities Serve as the primary point of contact between the engineering team and stakeholders Lead day-to-day deliver...Show moreLast updated: 30+ days ago
  • Promoted
Solution Delivery Manager

Solution Delivery Manager

VirtualVocationsAurora, Illinois, United States
Full-time
A company is looking for a Solution Delivery Manager to lead and manage energy efficiency programs for high-need communities. Key Responsibilities Deliver successful energy efficiency programs in ...Show moreLast updated: 30+ days ago
  • Promoted
Managed IT Services GTM Director

Managed IT Services GTM Director

BDO USAOak Brook, IL, US
Full-time
Job Summary : The Managed Services GTM Director is a multi-faceted, challenging role responsible for driving the growth and integration of Managed Services across all BDO technology solutions, with ...Show moreLast updated: 30+ days ago
  • Promoted
Service Manager

Service Manager

Arnie Bauer Chevrolet GMCWilmington, IL, US
Full-time
ARNIE BAUER CHEVY GMC IS SEEKING AN EXPERIENCED AND PROACTIVE.TO LEAD OUR FIXED OPERATIONS TEAM.THIS ROLE IS CRUCIAL AS WE NAVIGATE THE UNIQUE CHALLENGES OF OUR CURRENT LOCATION WHILE PREPARING FOR...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Senior Manager, Delivery Operations

Senior Manager, Delivery Operations

VirtualVocationsAurora, Illinois, United States
Full-time
A company is looking for a Senior Manager, Delivery Operations.Key Responsibilities Optimize workflows and improve process efficiency through user-centered design and automation Conduct user res...Show moreLast updated: 9 hours ago
  • Promoted
  • New!
Senior Service Delivery Engineer

Senior Service Delivery Engineer

VirtualVocationsNaperville, Illinois, United States
Full-time
A company is looking for a Senior Service Delivery Engineer to assist their Expert Services team in addressing customer needs and enhancing software delivery. Key Responsibilities Monitor and eval...Show moreLast updated: 13 hours ago
  • Promoted
  • New!
iGaming Delivery Manager

iGaming Delivery Manager

VirtualVocationsNaperville, Illinois, United States
Full-time
A company is looking for a Delivery Manager with iGaming experience.Key Responsibilities Manage BU-level projects, including planning, scoping, and execution Maintain communication with clients ...Show moreLast updated: 11 hours ago
  • Promoted
Service Manager

Service Manager

Rush EnterprisesElk Grove Village, IL, US
Full-time
We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers.Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Bl...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Manager

Customer Service Manager

WestRockNew Lenox, IL, US
Full-time
Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions.We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a sh...Show moreLast updated: 30+ days ago