BDC Agent / Call Center Representative

Job DescriptionJob DescriptionDescription : Performance Toyota Fairfield is hiring for Full-Time BDC Agent positions with flexible schedules. If you wake up each morning with a smile and enjoy communicating via phone, email, instant messaging, or social media, this opportunity is perfect for you!

Compensation and Hours : $15.00 Per Hr. + Commission!Flexible Hours Available, (Mornings, Afternoons, Evenings, and Weekends)40-hour work scheduleBi-lingual Is a Plus But Not RequiredWhat We Offer : Paid vacation with personal time off401k retirement plans With Generous Company Match!Health insurance HSA or FSA plans are available.Short-term disabilityLong term disabilityLife insuranceDental and eye careGenerous discounts on automobiles, parts, and service

As a BDC Agent, you'll provide excellent customer service by responding to inquiries, scheduling appointments, and enhancing customer satisfaction. Join us to make a positive impact! Requirements :

Responsibilities : Serve as the primary contact for customers via phone, email, and chat, providing assistance and information. Engage potential customers and convert inquiries into appointments for sales and service teams. Maintain knowledge of inventory and services to effectively answer customer questions. Follow up on leads and nurture customer relationships to drive future sales. Document customer interactions in our CRM for accurate reporting and follow-up. Collaborate with team members to achieve departmental goals and foster a positive team environment. Qualifications : High school diploma or equivalent but not required.Education or experience in customer service is preferred. Excellent communication skills, both verbal and written.Detail-oriented with strong organizational skills to manage multiple inquiries simultaneously. Proficient in using computer systems and software applications. A team player who is motivated and eager to learn in a fast-paced environment. Possess a driver's license with a driving record allowing you to drive customers and company vehicles.Performance Toyota Fairfield is a drug-free workplace.

If you are passionate about providing top-notch customer service and are excited to be part of a team that consistently achieves high standards, apply today to join Performance Toyota Fairfield as a BDC Agent! Together, we can continue to set the bar for excellence in the automotive industry.