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Care Connections Member Advocate Inbound - Must Be Bilingual in (Spanish, Cantonese, Russian, Tagalog, Armenian) Mon-Fri 8 : 30 AM – 5 : 30 PM Pacific Time Zone
Molina HealthcareSeattle, WA, US9 hours ago
Job type
- Full-time
Job descriptionAt least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience. High attention to detail and ability to follow member interaction scripting. Flexible and adaptive to changing priorities and workflows. Compassionate and service oriented. Bilingual (English and at least one additional language, as required). Strong verbal and written communication skills. Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler. Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
Job Description
Job Summary
Handles inbound calls from members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.
Job Duties
- Schedules high-quality member appointments daily to meet departmental goals.
- Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
- Provides basic support and guidance to members with empathy and professionalism.
- Participates in ongoing training sessions to enhance service quality and knowledge.
Job Qualifications
REQUIRED QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.
Pay Range : $21.16 - $30.39 / HOURLY
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Member Advocate • Seattle, WA, US
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