QA and Training Lead

A company is looking for a QA & Training Lead (Customer Support).

Key Responsibilities

Define and implement QA frameworks, policies, and best practices for compliance with gambling regulations

Lead and mentor a team of QA and trainers, ensuring effective resource allocation across projects

Provide training on tools and compliance standards while ensuring thorough testing of various systems

Required Qualifications

5+ years of experience in Customer Support / Quality Assurance

2+ years of experience in people management

Strong background in developing QA frameworks and improving communication standards

Hands-on experience with CSAT monitoring and driving improvements in customer satisfaction

Upper-intermediate level of English (written and spoken)