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Cyber Claims Specialist

Cyber Claims Specialist

CHUBBPhoenix, AZ, United States
30+ days ago
Job description

We are actively looking for a Cyber Claims Specialist to join our Claim Center Property team. This role presents a unique opportunity to work on the cutting edge of the rapidly evolving field of cyber insurance. As a Cyber Claims Specialist, you will play a crucial role in handling complex cyber claims and investigations, utilizing your expertise in risk management and loss mitigation. Joining our team means becoming a valuable member of a dedicated group that is fully committed to protecting our customers from the constantly growing threat of cybercrime.

POSITION RESPONSIBILITIES :

  • Analyze first reports and promptly contact insured / claimants.
  • Effectively evaluate contract language and identify coverage issues.
  • Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.
  • Maintain an active file diary to move file toward resolution.
  • Establish accurate and timely reserves.
  • Recognize and pursue recovery.
  • Adhere to all statutory and regulatory fair claims practices.
  • Recognize and identify potential fraudulent claims.
  • Effectively manage the use, work product and expenses of outside vendors.
  • Effectively evaluate claim facts and negotiate claim settlements.
  • Develop and maintain strong business relationships with internal and external customers.
  • Serve as a technical resource to lesser experienced Adjusters on the team.
  • Successfully contribute to the development and delivery of the team’s goals, objectives, and results.
  • Supports workload surges and / or Catastrophe Operations as needed to include working overtime during designated CATs.

Qualifications :

  • Bachelor’s Degree or equivalent experience preferred.
  • 5+ years of customer service experience in a corporate environment required.
  • 5+ years of Insurance Claims experience, specifically within residential and commercial property claims policies.
  • 5+ years of experience as a Cyber Claims Examiner or in a similar role.
  • Proven experience in handling complex claims and conducting detailed investigations.
  • Familiarity with cybersecurity trends and threats
  • Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations.
  • Ability to work effectively in teams and with a wide variety of people.
  • An aptitude for evaluating, analyzing, and interpreting information.
  • Excellent skills in the areas of :

  • Customer service
  • Investigation techniques
  • Organization
  • Time management and the ability to multi-task
  • Verbal and written communication
  • Negotiation and reserving
  • Innovative thinking
  • Policy statement : If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.