Talent.com
Device Support Specialist (Pittsburgh)
Device Support Specialist (Pittsburgh)Novocure Inc • Portsmouth, NH, United States
No longer accepting applications
Device Support Specialist (Pittsburgh)

Device Support Specialist (Pittsburgh)

Novocure Inc • Portsmouth, NH, United States
12 days ago
Job type
  • Full-time
Job description

Description :

The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routinesin order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.

The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Support and honor our "Patient Forward" mission by ensuring patientsare at the center of every interaction; providing compassionate, high-quality care and service

Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include :

  • Educate patients on TTFields therapy and initiating treatment
  • Provide ongoing enhanced training sessions for patients and caregivers
  • Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
  • Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
  • To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
  • Demonstrate empathy and understanding when interacting with patients and their caregivers
  • Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
  • Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
  • Manage responsibilities and workload independently within your designated regional territory
  • Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
  • Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
  • Manage administrative tasks in a timely and efficient manner, including but not limited to :

  • Documentation in customer relationship management (CRM) system
  • Expense reporting
  • Equipment inventory management
  • Ongoing trainings, assessments, and other regulatory tasks
  • Regular travel by vehicle and air to support patient care and service needs
  • Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
  • Adapt to frequently changing business needs and schedules to ensure seamless patient support
  • QUALIFICATIONS / KNOWLEDGE :

    Minimum Requirement :

  • Associate's degree with 2 to 3 years' relevant professional experience
  • OR

  • Bachelor's degree with 1 to 2 years' relevant professional experience
  • Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
  • Experience working in a for-profit environment preferred
  • Strong emotional intelligence and situational awareness
  • Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
  • Must possess a valid driver's license
  • Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
  • Commercial air travel required, with potential travel outside of the assigned territory
  • Primary residence must be within assigned territory
  • Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
  • Assigned territory subject to change based upon business need
  • Attendance at company meetings, both within and outside of the assigned territory, is required
  • OTHER :

  • Ability to lift up to 50 pounds
  • Ability to drive long distances
  • ABOUT NOVOCURE : Our vision

    Patient-forward : aspiring to make a difference in cancer.

    Our patient-forward mission

    Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

    Our patient-forward values

  • innovation
  • focus
  • drive
  • courage
  • trust
  • empathy
  • Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

    Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email NovocureRecruitingEEO@novocure.com

    Create a job alert for this search

    Specialist Pittsburgh • Portsmouth, NH, United States

    Related jobs
    Travel Endoscopy / Special Procedures RN - $1,897 per week

    Travel Endoscopy / Special Procedures RN - $1,897 per week

    CrossMed • York, ME, United States
    Full-time
    CrossMed is seeking a travel nurse RN Endoscopy for a travel nursing job in York, Maine.Job Description & Requirements.At CrossMed Healthcare Staffing, we aim to create lasting impressions wherever...Show more
    Last updated: 6 days ago • Promoted
    Travel Endoscopy / Special Procedures RN - $2,119 per week

    Travel Endoscopy / Special Procedures RN - $2,119 per week

    Nightingale Nurses • York, ME, United States
    Full-time
    Nightingale Nurses is seeking a travel nurse RN Endoscopy for a travel nursing job in York, Maine.Job Description & Requirements. You may not realize it, but as an RN with real world hospital experi...Show more
    Last updated: 6 days ago • Promoted
    Travel Endoscopy / Special Procedures RN - $2,383 per week

    Travel Endoscopy / Special Procedures RN - $2,383 per week

    American Traveler • York, ME, United States
    Full-time
    American Traveler is seeking a travel nurse RN Endoscopy for a travel nursing job in York, Maine.Job Description & Requirements. American Traveler is seeking an experienced Endoscopy / Special Procedu...Show more
    Last updated: 6 days ago • Promoted
    Remote Paid Research Specialist (Hiring Immediately)

    Remote Paid Research Specialist (Hiring Immediately)

    Maxion Research • Sanford, Maine, US
    Remote
    Part-time
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...Show more
    Last updated: 30+ days ago • Promoted
    Controls Engineer

    Controls Engineer

    TekWissen ® • Portsmouth, NH, US
    Temporary
    TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a leading biotechnology compa...Show more
    Last updated: 4 days ago • Promoted
    Telemedicine Physician

    Telemedicine Physician

    QuickMD • Gloucester, MA, US
    Full-time
    QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...Show more
    Last updated: 30+ days ago • Promoted
    Surgery

    Surgery

    Weatherby Healthcare • York, Maine, US
    Full-time
    Surgery physician employment in Maine : Weatherby Healthcare is currently seeking a Surgery Physician in ME.Get in touch with a Weatherby consultant today to learn more about this and other opportu...Show more
    Last updated: 30+ days ago • Promoted
    Device Support Specialist (Pittsburgh)

    Device Support Specialist (Pittsburgh)

    Novocure Inc • Portsmouth, New Hampshire, United States
    Full-time
    Device Support Specialist (DSS).Tumor Treating Fields (TTFields).The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into d...Show more
    Last updated: 16 days ago • Promoted
    Travel CT Tech - $1,529 to $1,696 per week in York, ME

    Travel CT Tech - $1,529 to $1,696 per week in York, ME

    LRS Healthcare • York, ME, US
    Full-time
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...Show more
    Last updated: 6 days ago • Promoted
    Travel CT Tech - $1,529 to $1,696 per week in York, ME

    Travel CT Tech - $1,529 to $1,696 per week in York, ME

    AlliedTravelCareers • York, ME, US
    Full-time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in York, Maine, 03909!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 ...Show more
    Last updated: 6 days ago • Promoted
    Quality Control Specialist - DAYS - Bonus Eligible

    Quality Control Specialist - DAYS - Bonus Eligible

    DTSV, Inc. • Portsmouth, NH, US
    Full-time
    LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpos...Show more
    Last updated: 30+ days ago • Promoted
    Hiring Now - Work from Home - No Experience

    Hiring Now - Work from Home - No Experience

    OCPA • Rockport, Massachusetts, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show more
    Last updated: 30+ days ago • Promoted
    Travel Endoscopy / Special Procedures RN - $2,295 per week

    Travel Endoscopy / Special Procedures RN - $2,295 per week

    LeaderStat • York, ME, United States
    Full-time +1
    LeaderStat is seeking a travel nurse RN Endoscopy for a travel nursing job in York, Maine.Job Description & Requirements. The above pay package is an estimate, please contact our team to put togethe...Show more
    Last updated: 6 days ago • Promoted
    Travel Endoscopy / Special Procedures RN - $2,088 per week

    Travel Endoscopy / Special Procedures RN - $2,088 per week

    PRN Healthcare • York, ME, United States
    Full-time
    PRN Healthcare is seeking a travel nurse RN Endoscopy for a travel nursing job in York, Maine.Job Description & Requirements. PRN Healthcare Job ID #1476903.Pay package is based on 12 hour shifts an...Show more
    Last updated: 6 days ago • Promoted
    Travel CT Tech - $1,529 to $1,696 per week in York, ME

    Travel CT Tech - $1,529 to $1,696 per week in York, ME

    AlliedTravelNetwork • York, ME, US
    Full-time
    AlliedTravelNetwork is working with LRS Healthcare to find a qualified CT Tech in York, Maine, 03909!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 ...Show more
    Last updated: 6 days ago • Promoted
    Travel Nurse RN - ED - Emergency Department - $1,938 per week

    Travel Nurse RN - ED - Emergency Department - $1,938 per week

    Supplemental Health Care • York, ME, United States
    Full-time +1
    Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in York, Maine.Job Description & Requirements. Looking for your next ER contract? Supplementa...Show more
    Last updated: 1 day ago • Promoted
    Driver Flexible Schedule

    Driver Flexible Schedule

    Beacon Mobility - Salter Transportation • Essex, MA, United States
    Full-time +1
    School Bus Driver Paid CDL Training + $4,000$10,000 Sign-On Bonus.Part-time weekdays Split shift (AM / PM) No nights, weekends, or holidays. Drive Your Community Forward and Get Paid to Learn!.Newbury...Show more
    Last updated: 6 days ago • Promoted
    Travel Endoscopy / Special Procedures RN - $2,435 per week

    Travel Endoscopy / Special Procedures RN - $2,435 per week

    Zack Group • York, ME, United States
    Permanent
    Zack Group is seeking a travel nurse RN Interventional Radiology for a travel nursing job in York, Maine.Job Description & Requirements. Ambulatory Surgery RN’s for positions in York, Maine.The idea...Show more
    Last updated: 6 days ago • Promoted