Assistant Service Manager (2nd Shift ), Plainview

Overview

Assistant Service Manager (2nd Shift), Plainview

Plainview, NY

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Responsibilities

• Assist the service manager in the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, service assistants and parts staff.
• Lead the service center team by example, encouraging continuous improvement and delivering the best customer experience.
• Ensure work orders are detailed, complete and properly filled out; monitor the flow of work to meet customer expectations.
• Manage and develop the Service Team and the day-to-day service business, including customer service, reporting and repairs.
• Perform Performance Management : continually evaluate the performance of each employee and provide feedback to drive results.
• Select, train, and develop employees; ensure positions are filled in a timely manner; support and follow up on all training.
• Maintain the highest level of Lucid customer experience and develop professional relationships with clients and vendors.
• Manage timecards and schedules for service center team members; address client concerns or complaints quickly and professionally.
• Maintain working knowledge of industry standards, regulations, and ensure department compliance.
• Delegate and direct service tasks as directed by the service manager to ensure timely vehicle repairs and returns.
• Monitor employee work, provide guidance and ongoing development as needed; perform quality control checks on vehicles after repairs.
• Understand Lucid Motors mission and the importance of your contribution in your role.
• Assist with or perform administrative tasks; resolve people and safety issues in collaboration with Human Resources and appropriate teams.
• Other duties as assigned.

Qualifications

Preferred Qualifications

Equal Employment Opportunity

Lucid Motors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable state or federal laws.

Salary and Benefits

The compensation range for this position is based on location and is determined by factors including experience, knowledge, and skills. Lucid offers a wide range of benefits, including medical, dental, vision, life and disability insurance, vacation, and 401k. Eligible candidates may participate in Lucid's equity program and / or a discretionary annual incentive program, subject to program rules.

Note : Lucid does not accept agency resumes. Lucid Motors is not responsible for fees related to unsolicited resumes.

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