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IT Specialist I
IT Specialist ICanopy Credit Union • Spokane, Washington, US
IT Specialist I

IT Specialist I

Canopy Credit Union • Spokane, Washington, US
19 hours ago
Job type
  • Full-time
Job description

Canopy Credit Union is looking for a purpose driven individual to join our creative community as an IT Specialist I!

If you are someone who is passionate about growing a happier and healthier community through financial inclusion, we encourage you to apply today!

  • Salary : $23.80 - 28.00 / hr DOE

About Canopy Credit Union :

Canopy Credit Union is a Community Development Financial Institution (CDFI). We aim to help people in our community who have less than perfect credit. A person's credit score does not define them, and Canopy recognizes that every person has a different story. The Canopy mission is to guide everyone towards solutions that lead to financial wellness.

Canopy has recently been named the 10th Best Credit Union to Work For in the nation!

These accolades are possible because of our commitment to our core values :

  • We embrace what makes us different : We honor everyone's' journey and welcome new ideas. We're a place where your story matters
  • Becoming is better than being : Growth happens when we try new things and don't allow the fear of failure to hold us back
  • Curiosity welcomed : We don't ask "can we?" rather, "how can we?"
  • Canopy serves : We believe that our level of success is directly proportional to how many lives we touch
  • Fun is who we are : We are a fun, playful, and hardworking family committed to the growth of each other, our members and our community

    • Some of the perks you will enjoy by being a member of our Creative Community Culture :

  • Options for full individual medical, dental, and vision insurance coverage at NO cost to the employee
  • 401k match up to 7%
  • Career Development : certifications, webinars, in house training's, job shadowing these are all options we offer to support you in your career path
  • Tuition reimbursement
  • Office putt putt competitions, potlucks, meme sharing, mini basketball hoop challenges and BINGO

    • Canopy Credit Union is committed to building a diverse and inclusive community. We actively seek opportunities to recruit and hire qualified candidates with varying backgrounds including race, religion, sexual orientation, age, national origin, ancestry, citizenship, disability, and veteran status.

    At Canopy Credit Union, we strive to be an agent for change. We believe in the financial empowerment of our community, and we will continue serving you in the compassionate and kind manner you deserve.

    Canopy Credit Union is an Equal Housing Lender and an Equal Opportunity Employer.

    Experience

    6 months to 2 years of similar or related experience

    Education / Certifications / Licenses

    High school education or GED

    Role Overview

    The Canopy IT Specialist I provides frontline technical support for the credit union, resolving help desk tickets with initiative and critical thinking to ensure minimal downtime for member-facing systems. This role primarily focuses on troubleshooting end-user issues while occasionally maintaining servers, network devices, and infrastructure components. The specialist collaborates with the IT team to identify root causes and implement efficient solutions in a secure, regulated environment. Success requires proactive problem-solving and adaptability across support and network administration tasks.

    Job Responsibilities

  • Provides first and second level end user support for software applications, hardware and peripheral devices by utilizing help desk software to manage and resolve issues
  • Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to the Local Area Network in a Windows environment
  • Recommends and schedules hardware repairs. Implements and maintains desktop hardware and software using a variety of techniques. Is responsible for keeping firmware and software levels current by working with the vendors to understand what is available and migrating applicable changes into production in a controlled, secure manner
  • Uses management tools to support remote users and deploy, monitor and debug desktop applications through-out the company's Wide Area Network
  • Responsible for change management for all changes made to system components in a manner that allows for notification to affected parties and that allows for recovery from the change in the event it is necessary. Responsible for documenting procedures for deploying products in are of responsibility in a manner such that future deployment and redeployments are repeatable with a high degree of success
  • Assists the IT Manager with server maintenance and WAN support
  • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
  • Other duties as assigned by the IT Manager

    • Compensation details : 23.8-28 Hourly Wage

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    It Specialist • Spokane, Washington, US