Client Support Specialist - Full-Time

Description : Job Description

PU PURPOSE OF THE INTELLECTUAL DISABILITY DEPARTMENT :

To provide services to promote and support independence in the lives of individuals who have an intellectual disability. To enable them to live full quality lives as an integrated member of their community.

PURPOSE OF THE RESIDENTIAL PROGRAM

To provide services and support to keep individuals with intellectual disability out of institutions. To enable them to live quality lives within their community and to live as independently as possible.

DUTIES AND RESPONSIBILITIES :

The Direct Support Professional (DSP) in the home is responsible for providing direct services of the highest quality to people with intellectual disabilities and possibly mental health issues so they can live in the community, live a quality life, and live as independently as possible. The DSP is responsible for the day-to-day duties necessary for the residential program to operate smoothly. Schedules include evenings, weekends, and holidays. The DSP works directly with individuals who live in the home and must implement and document Individuals goal and intervention plans. This position may require lifting depending on the needs of the individuals

Because of the nature of this Agency, it is essential that the DSP believe in the philosophy of the Agency as well as be able to implement programs that are viable and essential to the individuals need.

Critical Elements :

• Ensure the Safety of Staff and Individuals : The DSP has frequent direct contact with the Individuals assigned to that program. The DSP must : be observant of safety issues and concerns, respond promptly to all reports regarding safety issues and concerns, correct what can be corrected and report what cannot be corrected by them to the DSPS or Senior DSP. Examples of duties :

a) Inspect the site regularly to ensure compliance with safety regulations

b) Check the hot water temperature to be sure it is less than 120o F

c) Closely supervise Individuals in the community as per the individuals ISP and annual assessment

d) Follow the use of Universal Precautions

e) Report all allegations or suspicions of abuse to the Incident Manager via the IM cell phone

f) Conduct monthly fire drills and fire safety checks for the home

g) Assess the Individuals safety needs and provide services and supports that will maximize their safety

h) Follow ISPs , annual assessments, behavioral support plans, SEEN plans, Medical education plans and any other implemented plans fully as they are written

i) Ensure Smoke Alarms, Radon (when applicable), and CO2 detectors are fully functioning

j) Ensure seat belts are worn in vehicles

k) Ensure all exits from the homes are free of ice, snow, and debris to the designated fire emergency meeting location

l) Report maintenance issues in a timely manner

m) Follow universal precautions

n) Implement all safety aspects and needs of the individuals as written in the ISP

Examples of duties in this area :

a) Ensure Program Coordinator has all information necessary to complete annual assessments

b) Develop services based on the Individuals interests and desires (i.e., Individual choice)

c) Implement goal plans as written to help the individuals attain higher levels of independence

d) Teach skills to Individuals and allow them to complete tasks as independently as possible

e) Implement ISPs and all support plans as they are written

f) Monitor the Individuals finances by reviewing the house accounts and other Individual spending

g) Provide encouragement and support for Individuals to become an involved member of their community

h) Assist with activities of daily living (personal hygiene, dressing, dental care, etc.)

i) Transport individuals to appointments, activities, and programs

j) Administer medications in accordance with Medication Administration Training

k) Ensure an adequate supply of medications are in the home

l) Ensure nutritious meals are prepared and served, following menus posted in the home which comply with dietary guidelines and individuals preferences

m) Provide recreational activities based on Individual interests

n) Understand hours scheduled are to meet the needs of the individuals and schedules may change if the individuals needs change

o) Adjust work schedules to meet the changing needs of the Individuals

a) Monitor the home to ensure it is clean and in good repair

b) General household cleaning

c) Ensure the exterior of homes and the adjoining properties are maintained and well kept (i.e., grass mowed, hedges trimmed, flower beds weeded, painted as needed) submitting maintenance requests as needed (residential staff are responsible for weeding)

d) Monitor the assigned vehicles to ensure they are kept clean, in good repair, and well maintained

e) Assist Individual in making purchases

f) Be conservative regarding the use of utilities (heat, water, etc.)

a) Interact appropriately, positively and professionally with Individuals

b) Interact professionally and respectfully with parents, coworkers, outside agencies, medical professionals and everyone you come into contact with while working

c) Ensure incidents are reported in accordance with state regulations

d) Keep informed of Agency information, policies, and procedures

e) Keep informed on information regarding program operations and personnel issues

f) Carry out the directives of supervisory personnel

g) Ensure time sheets, billings, check requests, expense requests, grocery receipts, and other paperwork is submitted correctly and in a timely fashion

h) Ensure medication errors are documented on the medication log and report errors to the Incident Manager via the IM cell phone

i) Complete all required paperwork accurately and in a timely manner

j) Utilize the On Call system according to policy (ex. calling off sick)

k) Request permission from the DSPS to make changes in the weekly schedule

l) Report important information to you supervisor and co-workers to ensure a consistent flow of information

m) Attend mandatory monthly house meetings

a) Ensure personnel records at the site contain all required information and filed appropriately at the site

b) Ensure all medical appointments are completed within regulatory time frames and that all paperwork is filled out accurately and completely

c) Complete all paperwork in a timely, accurate and thorough manner

d) Ensure medication logs are accurate, match pharmacy labels, and are documented correctly

e) Ensure medication questionnaires are completed for each medication and are signed by a physician and pharmacist

f) Ensure controlled medications are counted and documented daily, and stored in a double locked area

g) Ensure Individuals review their rights and sign the form annually

h) Monitor the program site for compliance with all applicable regulations

i) Correct and / or report all areas of non-compliance to the supervisory personnel

a) Maintain Bells Policy and Procedures Manual

b) Encourage involvement of Individuals families

c) Support Individuals choices

d) Advocate for Individuals rights

a) Support other programs in the ID Department.

b) Attend mandatory meetings and trainings

c) Develop positive relations with neighbors and the community.

d) Network with Bell support staff.

e) Complete assigned tasks on time.

f) Other duties as assigned by the Residential Program Coordinator or RPS.

g) Obtain 24 hours of training annually

Requirements :

Minimum Qualifications : High School diploma or equivalent; minimum age 21 years; current drivers license, insurable driving record, and reliable transportation; current physical and Mantoux (TB) and free from contagious disease; and Act 33 clearance and PA State Police Background check. E.O.E

Compensation details : 18.25-18.25 Hourly Wage

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