Patient Service Associate

Department / Unit :

Saratoga Multispecialty

Work Shift :

Day (United States of America)

Salary Range :

$40495.10 - $52643.64

Register patients update insurance information schedule visits and other duties as assigned to coordinate patient appointment scheduling.

Interact with a diverse patient population.

Utilize the electronic medical record to maintain patient records via registration process and scan functionality.

Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.

Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.

Schedule follow up appointments referrals and prior authorization for patient schedule visits as needed.

Communicate professionally and timely with all parties including providers patients clinical care team and insurance companies.

Answer incoming phone calls and direct appropriately to team members.

Conveys professional image by adhering to the established dress code.

This position is to cover 2 locations : 377 Church St in Saratoga and 6 Medical Park drive in Malta. Must be willing to travel to and from both locations.

Essential Duties and Responsibilities

• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans policy and procedures and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department the Practice the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

Physical Demands

Working Conditions

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center its patients affiliates and partners including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that :

Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts consistent with Albany Medical Center policies and standards shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center its patients affiliates and partners including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that :

Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts consistent with Albany Med Center policies and standards shall be made to ensure that information is adequately protected from unauthorized access and modification.

Required Experience :

IC

Key Skills

Restaurant Experience,Time Management,Food Service,Data Entry,Customer Service,Direct Support,Computer Skills,Serving Experience,Medical office experience,Dietary Department Experience,Medical Terminology,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 40495 - 52643