Student Support Specialist

Student Support Specialists play a vital role in supporting students throughout their educational journey. In this role, you’ll serve as a champion for student success, deliver exceptional customer service through inbound and outbound interactions, and encourage and motivate students in their online education journey.

Before applying for this role, please read the following information about this opportunity found below.

Your success in this role will require a positive attitude, ability to provide exceptional customer service, and strong computer and problem-solving skills.

• Schedule :

Full-time; Monday – Friday 8 : 00am – 5 : 00pm

Flexible scheduling, a full-time schedule, or part-time work may be available for the right candidate. We are committed to helping to balance the needs of work and family life.

About Axon Education

Axon Education and our brand, Texas EMS School, is a leading provider of online EMS education and training in Texas. Our more than 1,800 students and alumni serve as first responders, EMS providers, and in various hospital, prehospital, and leadership roles across Texas.

Requirements :

Prior experience in an office-based work setting

Prior experience in a customer service environment

You are a strong team-player with a positive, can-do attitude

You are a self-starter, manage your time efficiently, and have the ability to work independently while prioritizing your work

You are generally tech-savvy and have the ability to use Microsoft Office suite (Outlook, Word, Excel), internet applications, and customer database software (training provided)

You thrive in a fast-paced environment with a high volume of phone calls

Responsibilities :

Student Support / Customer Service

Provide customer service to students through a combination of incoming and outgoing phone calls, emails, and SMS messages

Ensure precise documentation and preservation of information by capturing and recording all interactions with students in our customer relationship management system

Provide students with information institutional policies and procedures

Build connections, create action plans, motivate, and resolve student issues

Academic Support

Monitor student accounts and regularly evaluate course progress

Identify possible academic and success obstacles, and work with students to overcome them

Effectively leverage data and systems to track accurate enrollment, persistence and graduation information

Create specific action plans to remove roadblocks and / or resolve student concerns to support their success

Recommend changes to institutional policies and procedures to continuously improve the student experience

Other

Establish and maintain professional working relationships across internal departments to ensure students benefit from a variety of professional knowledge and perspectives

Perform other duties as assigned or needed

Job Types : Full-time, Part-time

Pay : $15.00 - $20.00 per hour

Benefits :

401(k)

Flexible schedule

Paid time off

Professional development assistance

Schedule :

8 hour shift

Day shift

Monday to Friday

No weekends

Application Question(s) :

This is an in-office based role in Abilene, Texas. Are you interested in an office-based position?

What makes you interested in this role?

Work Location : In person