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Veterinary Receptionist
Veterinary ReceptionistEthos Veterinary Health • Riverhead, NY, US
Veterinary Receptionist

Veterinary Receptionist

Ethos Veterinary Health • Riverhead, NY, US
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Join Our ER Team at East End Veterinary Center (EEVC) where we foster a supportive, collaborative, and inclusive environment that values each person’s contribution!

Are you a compassionate, enthusiastic "people person" with a love for animals?

Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference?

If so, East End Veterinary Center wants YOU to be our  Client Service Representative .

About the Role :

  • As a Client Service Representative , you will play a crucial role in supporting our specialty and emergency departments while welcoming and assisting our guests.

Responsibilities Include (but not limited to) :

  • Educate and Support : Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.

    • Appointment Coordination :

  • Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.

    • Communication Mastery :

  • Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.

    • Record Keeping :

  • Accurately update and maintain client / pet records and files, ensuring a meticulous approach to detail.

    • Compensation :

  • $20 - $22 pending experience & skillset Competitive Overnight Shift Differential Schedule : Full-time,  Five 8-hour shifts  Some overnights required What You Can Expect : At EEVC, we believe in taking care of you so you can provide the best care for our beloved pets.

    • We value your well-being :

  • Enjoy flexible leave policies, mental health awareness support, and a unique team-oriented work culture that promotes happiness and health in body, mind, and spirit.

    • We value your professional growth :

  • We are committed to mentoring our team to help you reach your full potential.

    • We have a friendly / inclusive culture :

  • Step into an environment where mutual respect and kindness thrive.
  • You'll work in a stimulating, high-volume environment alongside colleagues who are eager to share their expertise .

    • What We're Looking For :

  • Exceptional First Impressions : Are you the person who effortlessly leaves a positive and lasting first impression?
  • We want you!
  • The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.

    • Adaptability and Multitasking :

  • In our fast-paced environment, versatility is key.
  • If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.

    • Customer Service Excellence :

  • If you've excelled in customer service, you know the importance of building positive relationships .
  • Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.

    • Flexibility and Adaptability :

  • Be a team player who thrives in a collaborative environment , adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
  • Fluent English skills (speaking & reading)  are required for the role.
  • Why Choose EEVC?
  • At EEVC, we value autonomy - we believe in empowering our team members to take ownership of their work and make meaningful contributions.
  • From day one, our onboarding process sets you up for success .
  • You'll receive continued support throughout your training as you navigate your role.  Our monthly team introductions provide a unique opportunity to connect with your colleagues in a class setting, fostering a sense of camaraderie and community from the outset.
  • While we strive for a welcoming and inclusive atmosphere , we are committed to ensuring that everyone feels respected and valued .
  • We encourage initiative and support your professional growth every step of the way.
  • Our structured career path program helps you chart your course within the company.
  • Whether you aspire to transition to a different department or advance in your current role, we're here to help you achieve your goals .
  • We're excited to welcome individuals who are passionate about making a difference in the lives of animals and their owners.
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