Help Desk Technician (Level 23)

Job Description

Job Description

Salary : $60,000-$70,000 DOE

About Us

At IT TechPros, we deliver tailored managed IT solutions that boost performance, strengthen security and free our clients to focus on growth.We partner with mid-sized and larger businesses to manage technology proactively, keep operations running smoothly and protect business-critical assets.

Role Overview

We are seeking a Level 23 Help Desk Technician to provide advanced IT support for our clients. You will handle escalated technical issues, assist with system and network administration, and support end-users to ensure smooth operations across multiple environments.This role is perfect for someone who thrives in a fast-paced environment and takes pride in delivering high-quality support.

Key Responsibilities

End-User Support :

• Resolve escalated support requests via phone, email, or remote tools
• Assist with workstation setup, software deployment, and troubleshooting
• Support email, Microsoft 365, and cloud-based services

System & Network Support :

Documentation & Collaboration :

Preferred Certifications & Skills

Interpersonal Skills

What We Offer