Lead Member Service Representative

Job Details

Job Location

North Austin Branch - Austin, TX

Description

Lead Member Service Representative

As our members' first point of contact, you'll be the pleasant, professional, and friendly face of Velocity, providing exceptional service, conducting financial transactions, and educating our members about products and services. Lead Member Service Representatives actively seek to understand members' financial needs, provide recommendations as needed, and act as a resource for fellow branch staff.

What you bring to the team :

• Minimum 2 years of financial institution experience supporting customers in person or over the phone.
• Excellent verbal, written, and listening skills and proficiency in using common office applications and office equipment.
• Passion for providing outstanding customer service and a positive attitude.
• Effective time management skills including the ability to prioritize multiple responsibilities and organize work tasks.
• Experience controlling negotiable instruments.
• Ability to work in a fast-paced environment with high attention to detail.
• Ownership of the customer experience through issue resolution.
• Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed.
• Flexibility to work branch hours including Saturdays.

Why Velocity?

Velocity Credit Union's mission is to provide our members personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of "People Helping People" to continue to drive our vision of making a positive impact on our members and their financial goals.

Velocity offers competitive pay, great benefits including medical / dental / vision, 401(k) with matching, flexible spending accounts, generous paid time off, paid holidays, training with ongoing coaching, opportunities for career growth, an employee reward and recognition system, and more!