Health Insurance Support Specialist - Texas

Role Details Type of Support :

• Live chat, phone, email Contract Duration :  Full-time Training Schedule : Monday - Friday, 9 : 00 am - 6 : 00 pm ET (7-week duration) Work Schedule : Work schedule will be assigned after training Work Type and Location : Remote : Houston, TX; Dallas, TX; Expected Start Date :  Cohort 1 : October 16, 2025 | Cohort 2 : November 6, 2025 About Us Crescendo represents peak CX performance in the AI era.
• We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
• More than that, Crescendo is about people.
• We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.
• Join us at Crescendo, and let’s build the future of customer experience together.
• The Role Be part of the team raising the bar for healthcare support in the U.S.
• As an omnichannel Health Insurance Support Specialist,  you’ll be the trusted guide for patients, providers, and partners—helping them navigate everything from billing and payments to insurance verification, account access, payouts, and credentialing.
• You’ll provide support across email, chat, and phone, turning complex issues into clear, reliable solutions.
• Every interaction is a chance to build trust, deliver real impact, and show what customer experience looks like when people and expertise lead the way.

What You'll Actually Do Healthcare Benefits Mastery :

Care for others :

Embrace growth :

Manifest trust :

Take ownership :

Be humble :

We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.