H&M Sales Advisor

Overview

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

• Provide excellent customer service : welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

Fashion & Trend Awareness

Team & Development

Retail Operations / Visual & Commercial Execution

Who You Are

Why You\'ll Love Working at H&M

Additional Information

Job Status : Hourly, Non-Exempt

EEOC Code : SLS

Compensation : Sales Associates Pay Rate $16.00 per hour

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at recruitment_support@hm.com. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions.

Inclusion & Diversity :

H&M is a part of H&M Group. At H&M Group, we are determined to create and maintain inclusive, diverse and equitable workplaces. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges and relate to colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

H&M Fashion USA, Inc. - Maki Assessment Tool

We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. It presents a set of multiple-choice questions prepared by the H&M hiring team. The assessment factor is one consideration among others in the decision process. The assessment is optional. If you choose to complete the assessment, your score will be one factor considered by the hiring team.

If you have difficulties with the online assessment, you can request an alternative method of assessment by contacting recruitment_support@hm.com. Choosing an alternative method will not affect your chances. You will have the option to provide feedback after the assessment and may ask questions.

When you take the assessment, we collect your responses to evaluate your suitability. The answers are stored in your applicant profile. We do not sell this information or use it to train any AI models. Our applicant tracking system provider has access to this information but is prohibited from using it for any other purpose.

During this process, cookies may be collected with your consent, including IP address, timestamps and device identifiers. This information is accessible to our hiring team and is stored in accordance with our Applicant Privacy Notice.

We retain this information for 3 years in your applicant file and use it as described in our Applicant Privacy Notice.

Inclusion & Diversity and Company Information : For more details, please refer to our privacy notices and diversity statements on the official H&M websites.

J-18808-Ljbffr