Service Consultant (Contractor care)

About Us Airswift is the leading workforce solutions provider to the STEM industries.

For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries.

Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work.

We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally!

We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description The Service Consultant will be responsible for providing comprehensive support to contractors throughout their assignments with Airswift.

You will collaborate closely with internal teams such as Payroll, Legal, Recruitment, and Account Management to ensure the delivery of high-quality service to both clients and contractors.

This role is ideal for individuals who are detail-oriented, skilled communicators, and able to build strong relationships.

Principle Accountabilities :

• Work closely with the Account Managers and Service Manager to understand and deliver to the needs of the client, contractors, and assignees promptly.   Meet with the Service Manager to recommend possible client delivery improvements to deliver a high standard of customer service.
• Supporting Contractors and Assignees throughout their assignment from onboarding to off-boarding. This includes all pre-access requirements, immigration, travel and logistics, tools and equipment, Personal Protective Equipment, training and safety requirements, document recording, tracking of recharges, and ongoing support for queries.
• Act as the primary point of contact for all non-clients and will have the ability to drive retention and increase opportunities for referrals.
• Ensure turnaround times can be met and services sourced at the lowest cost option.
• Adhere to the local regulatory requirements and deliver the customer policy.
• Ensure safety compliance standards are met per regional and client requirements.
• Assist with incident management, HR issue escalation and quality control processes.
• Drive a culture based on the strength of relationships and excellence of service delivery.
• Potential travel as needed.

Skills, Knowledge, and Experience :