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Associate Director, Lifecycle Solutions - Patient and Customer Care Solutions (PCCS)

Associate Director, Lifecycle Solutions - Patient and Customer Care Solutions (PCCS)

New Jersey StaffingWashington Crossing, PA, US
1 day ago
Job type
  • Full-time
Job description

Associate Director, Lifecycle Solutions

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

J&J Innovative Medicine is recruiting for an Associate Director, Lifecycle Solutions located in Titusville, New Jersey. This is a hybrid role available in New Jersey. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.

The Associate Director, Lifecycle Solutions will be responsible for the design, build and implementation of access and affordability products in the Innovative Medicine pipeline. They will also be responsible for driving program efficiency & transitioning programs for mature / established products. The position will lead the transition of patient support programs after product launch to the appropriate program owner. They will also support the sunset of programs, identifying best practices, areas of efficiency and value-added services to align with business needs. You will be a member of the Patient and Customer Care Solutions (PCCS) team, working closely with the Established Products Group (EPG) and the PECS patient experience pipeline team along with other patient solutions teams to prioritize business challenges, identify viable solutions, explore innovative partnerships, and define metrics of success ensuring that more patients can start and stay on therapy. This position is responsible for compliant operations of solutions supporting patients as they seek to start and stay on their prescribed treatment. Your work will provide a seamless and intuitive path for patients to start their treatment, while providing confidence they will be supported throughout their time on treatment with minimal burden to office staff.

Day-to-day responsibilities include :

  • Access & Affordability Strategy : Drive efficiency in program sunset for established products. Identify, design and build innovative access & affordability solutions for pipeline brands. Drive appropriate use of standard programs across therapeutic areas by leveraging existing portfolio best practices.
  • Collaborate : Partner with multiple external / internal partners across IT, Patient Support Programs, etc. to develop and execute solutions that can positively impact patient access and affordability experience.
  • Customer-Centric Design Process : Create a solution experience that delivers on patient need and positively differentiates J&J Innovative Medicine from competition, utilizing cutting edge financial and technology solutions.
  • Solution Excellence : Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization of program performance; effectively communicate and manage internal and external stakeholders to ensure successful delivery. Define and create efficient processes for mature established products for future business solutions.
  • Program Operations & Compliance : Partner with suppliers in accordance with regulations & internal policy. This includes program approvals (legal, compliance, privacy), copy approval process, SOPs, training, and compliance planning. Facilitate program hand-off to other PECS Solutions teams and / or the Established Product Group, as appropriate.
  • Goal Setting : Define KPIs, operational metrics, and related goals for access and affordability program awareness and utilization to inform program implementation and monitoring post-launch.
  • Advancing Equity in Healthcare : Uncovering and addressing the needs of underserved populations for access & affordability solution awareness and enrollment.
  • Communications Planning : Utilize communication and training in support of patient support programs - influencing indirectly through brand patient and professional marketing teams. Communicate process changes and capabilities across the organization as needs permit.
  • Culture : Support a culture of learning, smart risk-taking and experimentation
  • Diversity & Inclusion : Create an inclusive environment in support of the companys commitment to equal employment opportunity and the value of a diverse work force.
  • Leadership & Ethics : Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements.

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You feel energized to be part of a team that is building new programs and novel models to support patients. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short you learn from it.

Qualifications / requirements :

  • Bachelors degree required
  • A minimum of 7 years of healthcare business experience is required
  • A minimum of 3 years of experience in the pharmaceutical industry and / or patient services preferred.
  • Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred) : Patient access, call center operations, healthcare patient experience, reimbursement strategy and operations experience, understanding of data and systems for payers, specialty pharmacy, providers, patients access vendors and financial support resources in the US market
  • Ability to lead without direct authority and influence a diverse group of team members to inspire change in a matrixed organization is required; comfort working in white space preferred
  • Applying an understanding of value-based healthcare economics, systems, payment and delivery models, and the roles of a health plan / PBM payer, provider and patients in reimbursement decisions and how they impact marketing, access and affordability preferred.
  • Conceptual understanding of data platforms, flow of information and technology platforms to design and deliver compliant patient access & affordability programs preferred.
  • Analytics translation with strong ability to interpret data and make informed projections / assertions to support a business strategy and metrics to assess success is preferred.
  • Demonstrates conviction, proactivity and persistence when influencing others and overcoming resistance. Is agile and can adjust plans as priorities shift and maintains composure is required
  • Strong verbal and written communication skills including the ability to simplify the complex, connect with an audience, and effectively use communication to influence and engage across all levels of the organization. Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of stakeholders and colleagues.
  • Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal / external organizations.
  • Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Exhibits a growth mindset, embracing new challenges, taking smart risks, and persisting through adversity.
  • Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.
  • Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in a complex environment.

    • This position is based in Titusville, NJ and requires up to 25% domestic travel. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https : / / www.jnj.com / contact-us / careers or contact AskGS to be directed to your accommodation resource.

    Required Skills :

  • Account Management
  • Competitive Landscape Analysis
  • Compliance Management
  • Consulting
  • Cross-Functional Collaboration
  • Escalation Management
  • Fact-Based Decision Making
  • Finance and Accounting Platforms
  • Market Access Reimbursement
  • Market Opportunity Assessment
  • Mentorship
  • Organizing
  • Performance Measurement
  • Pricing Strategies
  • Strategic Thinking
  • Technical Credibility

    • Preferred Skills :

  • Account Management
  • Competitive Landscape Analysis
  • Compliance Management
  • Consulting
  • Cross-Functional Collaboration
  • Escalation Management
  • Fact-Based Decision Making
  • Finance and Accounting Platforms
  • Market Access Reimbursement
  • Market Opportunity Assessment
  • Mentorship
  • Organizing
  • Performance
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