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Medical Office administration
Medical Office administrationCervello-Wellness • Alexandria, VA, US
Medical Office administration

Medical Office administration

Cervello-Wellness • Alexandria, VA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off

Bonus

Cervello-Wellness is seeking a compassionate, highly organized Medical Office Administrator (Bilingual English/Spanish) to support daily operations at our outpatient mental health clinic. This role ensures a smooth patient experience, supports providers, and maintains compliance with HIPAA and behavioral health privacy standards.

Key Responsibilities

  • Greet and support patients with professionalism and empathy

  • Schedule intakes, therapy, med management, and follow-ups (in-person + telehealth)

  • Manage phones, emails, and portal messages; route concerns appropriately

  • Maintain accurate EHR documentation (intake forms, consents, ROI, demographics, insurance)

  • Verify insurance eligibility, support authorizations/referrals, collect copays/balances

  • Track cancellations/no-shows, manage waitlists, and coordinate provider calendars

  • Assist with office operations, supply ordering, and administrative support for clinicians

  • Follow clinic safety/crisis-routing protocols (non-clinical) and maintain confidentiality

Requirements

  • Bilingual (English/Spanish) required

  • Minimum 5 years of experience in a medical or mental health office setting

  • Strong scheduling, customer service, and data accuracy skills

  • Comfortable with EHR/EMR systems, phone systems, and basic telehealth troubleshooting




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Medical Office administration • Alexandria, VA, US

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