Account Manager- Commercial Insurance (Remote)

Overview

Account Manager - Commercial Insurance (Remote) role at Insurance Office of America. Remote work available for the Southeast US and Texas; location / support is Longwood, FL. Book focus : Agriculture, Construction, Contractors.

About the role : Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure accuracy and completeness with policy administration, billing, claims, and coverage analysis.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, address delinquent balances, and collect outstanding amounts.
• Maintain agency management systems and carrier / vendor platforms with accurate data.
• Monitor and manage activity / suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership in line with IOA values.

Ideal Candidate Qualifications

What We Offer

What To Expect (Application Process)

Salary

The expected pay range for this position is 65-90K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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