Client Success Coordinator

Client Success Coordinator for Activate 180 :

Location : Orange County (Hybrid : Tuesday–Thursday in office)

Type : Full-time

Reports to : Operations + Project Manager (Tara Finegold)....Chief Activation Officer (Zach Smith)

About the Company

Activate 180 is a partner company with McDermott + Bull. At Activate 180, we’re redefining performance coaching by making it accessible to every employee—not just executives. Through personalized 1 : 1 coaching, dynamic group workshops, and actionable company-wide insights, we empower employees to thrive both professionally and personally—building more resilient, motivated, and high-performing teams.

About the Role

The Client Success Coordinator plays a critical role in ensuring an exceptional experience for our clients and their employees. You’ll support multiple coaching programs, serving as a key point of contact for client teams and internal stakeholders. From onboarding new clients to managing program logistics and surfacing insights, you’ll help drive engagement, utilization, and meaningful outcomes for thousands of coaching participants.

Responsibilities :

Client Onboarding + Account Management

• Serve as the day-to-day point of contact for client companies and participants.
• Support onboarding by creating and distributing customized intake surveys aligned to client goals.
• Develop company profiles to help coaches understand each client’s business and culture.
• Coordinate the onboarding of new hires into existing coaching programs.
• Maintain and update client data across platforms (Coaching.com, HubSpot, Monday.com).
• Manage feedback surveys and engage with participants who share constructive feedback.
• Build and maintain survey data decks and program review presentations for clients.

Engagement + Utilization

Program + Meeting Coordination

Client Communication + Meeting Support

Qualifications : Experience

Required Skills