Operations Supervisor (Full-Time)

Job Description

Job Description

Description :

The full-time Operations Supervisor oversees the daily operations of the Rides, Park Services, and Aquatics departments to ensure safe, efficient, and guest-focused experiences throughout Morgan’s Wonderland . This position is responsible for leading and supporting supervisory staff and team members, upholding operational standards, and maintaining an inclusive, welcoming environment for guests and employees alike.

Requirements : ESSENTIAL FUNCTIONS

• Provide daily leadership and supervision to Rides, Park Services, and Aquatics departments to ensure smooth, safe, and guest-oriented operations.
• Oversee departmental supervisors and ensure compliance with all safety, accessibility, and operational procedures.
• Collaborate with the Operations Manager to plan and execute training, scheduling, and performance evaluations for departmental team members.
• Ensure all areas of the park meet cleanliness, safety, and presentation standards.
• Respond to operational issues, maintenance requests, and guest concerns promptly and professionally.
• Serve as Manager On Duty as assigned, overseeing all park operations and responding to emergencies or incidents.
• Support event setup, breakdown, and operational coordination for park events and rentals.
• Conduct audits, inspections, and operational evaluations to ensure adherence to park policies and safety standards.
• Foster a positive and inclusive workplace that reflects Morgan’s Wonderland’s mission and values.
• Assist in recruiting, hiring, and onboarding new team members as needed.
• Maintain accurate and timely records of incidents, maintenance issues, and operational reports.
• Collaborate cross-departmentally to ensure seamless guest experiences across all areas of the park.
• Other duties as assigned by the Operations Manager or senior leadership.

QUALIFICATIONS

WORKING CONDITIONS

The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.