Customer Account Manager (USA)

Who we are

At Origina, we are on a mission to change the software world, to stop unnecessary upgrades and enable sustainability and stability in enterprise software environments.

We are the leading global independent software maintenance vendor for IBM, HCL, and VMware that Gartner™ consistently recognizes as a forward-thinking alternative to traditional software mega vendors.

At Origina, our values of Trust, Fairness, Relationships, and Opportunities are the pillars of our competitive strength and the foundation of our culture. These principles reflect our beliefs about what is most important and guide us on our exciting and unwavering high-growth journey.

We believe in freedom of choice in the world of software and are a leader in the Right to Repair movement, both in the U.S and in Europe. As strategic partners, we help our customers protect the security and stability of their software, extend its longevity and lifecycle, and enhance its performance and functionality.

At Origina, we are proud of our unique and engaging culture. For two years running, we have been certified and recognized as a Great Place to Work™ for both our home office in Dublin and in our American headquarters in Plano, Texas. We have also been named as one of Ireland's best small workplaces and best workplaces in tech.

Visit origina.com to learn more.

The Role

The Customer Account Manager (CAM) will be responsible for managing a portfolio of customer accounts across designated territories, driving account expansion, growth, and customer retention. This role focuses on leveraging commercial acumen to maximise Origina's Net Recurring Revenue (NRR) through strategic account management, upselling, and proactive customer engagement.

The Customer Account Manager is a critical member of the Origina GTM strategy and serves as a trusted advisor to customers, fostering value-driven relationships that align with their business goals. The CAM works closely with the Territory Manager, Pre-Sales Specialist, and Channel Managers to drive customer-related growth as a selling unit.

What You'll Do

• Strategic Account Management

Manage and grow a portfolio of customer accounts in your assigned territory.

Identify and pursue upselling and cross-selling opportunities to expand customer engagement.

Collaborate with the Territory Manager and Leadership on account planning and strategies.

Act as the internal advocate for the customer, ensuring cross-departmental alignment to deliver exceptional service.

About you

What we offer

Don't worry if you don't meet ALL the requirements, if you feel you are a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is our culture fit and recognizing those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.

Origina is an equal opportunity employer, and we're proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Origina may collect your personal data for recruiting, global organization planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina's use of your personal information.