Manager, Interactive Content - eCommerce

Manager, Interactive Content - eCommerce

This is a full-time role based in Bentonville, Arkansas, in-office five days per week. Innovation, curiosity, and learning are at the core of everything we do at Walmart, driving our commitment to serving our customers. By joining the Item Experience & Content Team, you'll play a key role in scaling interactive content. Our goal is to supercharge our customers online shopping experience through immersive and engaging item page experiences, all to enhance and redefine our customers relationship with retail. We are a hard-working team that is passionate about delighting customers, changing the retail landscape, and driving innovation. We are looking for entrepreneurial, collaborative, and forward-thinking teammates to join us in our mission.

About the Role

The Manager, Interactive Content - eCommerce will report to the Director of eCommerce - Interactive Content within the Item Experience & Content Team. This role is the operational heartbeat of our interactive content programs; you'll manage a mix of strategic and operational projects working cross-functionally across multiple departments throughout Walmart (e.g. leadership, product, design, engineering) and with external content partners to drive forward category-defining initiatives. This role is perfect for someone who thrives in high-stakes environments, excels at managing external partners, and is obsessed with executional excellence.

You'll Sweep Us Off Our Feet If

• You are detail-obsessed and thrive in execution-focused roles + You're a skilled communicator and relationship manager internally and externally + You're calm under pressure and clear in ambiguity + You're highly organized, capable of managing multiple workstreams and stakeholder groups simultaneously + You take initiative, solve problems, and escalate with solutions + You have a growth mindset and take pride in driving clarity, alignment, and momentum + YOU WANT TO CHANGE THE FUTURE OF ONLINE RETAIL

You'll Make An Impact By

Partner Management + Own day-to-day communication with high profile external partners & suppliers to ensure alignment on weekly production, sample flow and approvals + Monitor and report against contractual SLAs, escalating risks and driving mitigation plans + Partner with internal stakeholders (Product, Ops, Legal, Engineering, Merchandising) to resolve issues quickly and ensure teams remain aligned Program Operations & Reporting + Support the development and rollout of new tools, workflows and SOPs + Operationalize and oversee the creation of custom tooling to maximize efficiencies + Monitor operational performance metrics and web analytics to analyze and report out on item page content quality, insights, and opportunities - weekly, monthly and quarterly. Execution Support + Support your Director in managing OKRs across multiple interactive content programs + Solicit, evaluate and apply suggestions for improving overall item page and content experience. + Create documentation and dashboards to increase visibility across SLT

Minimum Qualifications

Bachelor's degree in Business Administration, Engineering, Operations or related field, and 3+ years in eCommerce operations, program management, partnerships, or related area + Exceptional project management, communication and stakeholder management skills + Strong attention to detail with experience building reporting tools and dashboards + Confident in managing external partners with strong professional communication skills + Proficient in excel & data analytics + Ability to work onsite in Bentonville Home Office 5 days per week.

Benefits & Perks

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

About Technology Operations, Item Experience & Content Team

Do you want to help lead the way in redefining how customers shop online? Join the Walmart eCommerce Item Experience team! Our team's mission is to build exciting shopping experiences that attract attention and connect with customers. As Manager, Interactive Content - eCommerce, you will play a pivotal role at the heart of the Item Experience. An eCommerce Business Manager on the Item Experience team will be responsible for merchandise presentation online. This position will be focused on content and rich media elements of the product detail page. This role will work with many internal and external partners like merchant teams, suppliers, and content service providers to ensure a rich, engaging shopping experience on our item page. This role will study performance analytics, market trends, competitor experiences, and customer insights to explore ways we can improve or add to our item page (product details page) content and experience.

Additional Information

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https : / / one.walmart.com / notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart ( https : / / bit.ly / 3iOOb1J ). The annual salary range for this position is $80,000.00-$155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1 : Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area. Option 2 : 5 years' experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture. Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.