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Inside Sales Process Manager

Inside Sales Process Manager

American Muscle DocksWellsburg, WV, US
4 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

American Muscle Docks & Fabrication (AMD) – INSIDE SALES PROCESS MANAGER

AMD seeks a motivated, experienced individual to join our inside sales - project management team. This role requires experience with construction, fabrication, cost estimating, customer and supplier relations, specification development, product build scheduling, and project history documentation. The successful candidate will market, quote, contract, and administer floating docks projects, products, and services for our marine access business. This position reports to the President.

THE COMPANY YOU WILL BE JOINING :

  • Branded manufacturer of high-quality boat dock systems, floats, gangways, and marine hardware .
  • #1 regional player in the marine access market with exceptionally high growth potential.
  • Mission-driven, we meet the need for reliable access to waterways on a global basis.
  • Entrepreneurial, flat organization recognized for industry expertise, responsiveness, and best service.
  • A division of Canopy Brands , a growing family of trusted brands ($120+ million revenue), providing protection, access, and mobility solutions to commercial and residential markets. Canopy provides value-added services and capital for growth.

WHAT WE OFFER YOU :

  • High-impact role on a winning team that is actively growing its leadership, systems and processes, sales and marketing sophistication, and geographic reach.
  • Meaningful empowerment in a positive, fun team-based environment that recognizes achievement.
  • Personal satisfaction through building strong customer relationships and providing marine access solutions.
  • Competitive salary with comprehensive benefits : Healthcare, basic life insurance, vision / dental insurance, 401k match up to 3%, paid time off and holidays, annual bonus plan based on individual and company performance.

    • WHAT THE ROLE DOES :

  • Develops and applies a solid knowledge of the marina industry, boat dock design and construction, and AMD products.
  • Provides marine access solutions for commercial and residential customers throughout the entire sales process.
  • Serves as the “turnkey” project manager, ensuring an exemplary customer experience from “initial point of contact” to “point of order” through “customer delivery”.
  • Confirms customer requirements by generating specifications and a project quote.
  • Obtains customer signature on contract and project design; collects down payment before allocating materials and scheduling production.
  • Inputs project into the QuickBooks system.
  • Follows order throughout the fabrication process, verifying conformance to specifications.
  • Obtains final payment and estimated ship date for customer order.
  • Verifies delivery of shipment and customer satisfaction.
  • Updates Customer Project File to include quote approval, sales order, customer-approved drawings, bill of materials, shipping details, pre- and post-project completion photos, and customer endorsements.
  • Maintains and nurtures positive business, customer, and dealer relationships.
  • Regularly exercises discretion and independent judgment, utilizing a cost-conscious, “solution-focused” approach to achieve superior customer service.

    • Requirements :

    THE BACKGROUND THAT FITS :

  • Bachelor’s degree in business, Business Administration, Marketing, Construction, or equivalent.
  • 2+ years of experience in inside sales in a manufacturing environment; knowledge of the dock manufacturing and the metal fabrication industry is a plus!
  • 2+ years of “hands-on” project leadership experience combined with an excellent track record of sales and contract administration for projects ranging from $1 – 6+ million.
  • Excellent applied math, budgeting, and construction measurement skills, with the attention to detail necessary to develop project costs and specifications.
  • Microsoft Office (Word, Excel, PowerPoint), QuickBooks, HubSpot, CRM, Google Workspace, and related web-based applications. MAC / PC familiarity.
  • Consummate professional and highly ethical, positive culture addition.
  • Professional verbal and written communication, relationship development, consulting, problem-solving, organization, time management, and project documentation skills.
  • Demonstrates AMD’s core values : Respect, Precision, Urgency, Mastery, Positivity.
  • Interfaces with customers and plant personnel in a fast-paced office and plant setting. Lifts up to 50 pounds.
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