Account Supervisor

Operations Supervisor

The Operations Supervisor is an independent leader helping manage the day-to-day people operations and client.

Job duties :

Ensure team provides outstanding service to client while building strong customer relationships

Create an environment conducive to service expansions and new business opportunities

Maximize profitability through the effective utilization of labor and resources

Immediately resolve any operational problems or issues

Produce required reports on schedule

Coordinate workflow within the team prioritizing jobs and delegating duties to associates

Balance teams day-to-day work assignments with projects and ad hoc requests related to mail volume reprographics requests conference room set up and vendor management

Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines

Train new employees on policies and procedures

Address performance issues among team members

Work with manager to create development plans and challenging assignments for team members

Escalate to manager client or team concerns to proactively resolve issue

Requirements :

Bachelors degree or equivalent experience

3 or more years proven experience in a customer service environment legal or financial services industries preferred

3 or more years experience in office support including a combination of administrative facilities hospitality reception reprographics and mailroom

Understanding of USPS regulations

Understanding of reprographics equipment and usage

Intermediate Microsoft Office Word and Excel skills

Basic Microsoft PowerPoint skills

Prior experience managing vendors preferred

Basic PL understanding a plus

Demonstrated experience prioritizing competing priorities under tight deadlines

Proven customer service skills are required in order to create maintain and enhance customer relationships

Good written and verbal communication skills including professional telephone and email etiquette

Attention to detail with good organizational skills

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and / or confidential documents and information

Able to make independent decisions that conform to business needs and policy

Good problem-solving skills with the ability and understanding of when to escalate a problem to a managerial level

Must work well in a team environment

Must be able to interact effectively with multi-functional and diverse backgrounds

Ability to work in a fast-paced environment

Must be self-motivated with positive can-do attitude