Senior Account Director

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Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example : If you’ve ordered in-store or in the drive‑thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family‑owned business and the innovative spirit of a start‑up, both of which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over‑achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Accountabilities

• Client Relationship Management : Cultivate and maintain strong, long‑term relationships with key client stakeholders, understanding their technology needs and aligning our solutions accordingly.
• Technology Solution Expertise : Develop an in-depth understanding of our technology products and services, staying current with industry trends, and effectively communicate their value to clients.
• Account Strategy : own account strategy planning, delivery, and completion to drive account growth in alignment with organizational priorities and client insights.
• Account Growth : Identify opportunities for account growth and collaborate with cross‑functional teams to formulate strategies for upselling and expanding our technology solutions within existing client accounts.
• Project Oversight : Act as the primary point of contact for client projects, ensuring successful delivery by coordinating with project managers, technical teams, and other stakeholders.
• Consultative Selling : Employ a consultative approach to understand client pain points, challenges, and objectives, proposing tailored technology solutions to address their unique needs.
• Revenue Generation : Meet and exceed sales targets, driving revenue growth by effectively selling technology solutions, upselling, and cross‑selling additional services.
• Market Research : Stay informed about industry trends, competitive offerings, and emerging technologies to identify new business opportunities.
• Reporting and Forecasting : Maintain accurate records of client interactions, sales activities, and forecasts, providing regular updates to management.
• Negotiation : Lead negotiations on pricing, contracts, and terms to ensure mutually beneficial agreements with clients.
• Customer Advocacy : Act as a client advocate within the organization, ensuring client satisfaction and addressing any concerns or issues promptly.
• Team Leadership : resolution paths, escalation, and team professional development
• Process Improvement : identify opportunities to improve, iterate, or tighten processes within AM and cross departmentally

Capabilities

Qualifications

$150,000 - $170,000 a year

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward‑thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give‑back Day” to allow our Crew an opportunity to make an impact in the community.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert : Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please Be Advised Of The Following

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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