Claims Analyst - Workers' Compensation

Claims Analyst

The Brink's Company is looking for a Claims Analyst to support the development, implementation, and oversight of its risk management, claims handling, and insurance programs, with a primary focus on Workers' Compensation. This role will serve as a strategic partner in managing claims administered by multiple third-party administrators (TPAs), ensuring compliance, financial accuracy, and timely resolution. The position requires cross-functional collaboration and availability across time zones.

The Claims Analyst will be expected to perform various duties and responsibilities, including but not limited to :

Claims Oversight & Strategy

Actively manage and oversee open Workers' Compensation claims with the TPA's (claim administrators) and carriers.

Review and challenge reserve recommendations, develop resolution strategies, and coordinate alignment with internal authority and financial exposure.

Monitor claim activity for timely and compliant handling, including escalation of high-exposure or complex claims to Sr. Manager, Risk Management & Insurance.

Reserve & Financial Coordination

Collaborate with TPAs and internal stakeholders to confirm reserves are accurate, justified, and aligned with actuarial methodology.

Support actuarial reviews, accruals, and financial reporting by interpreting claim reserve data and identifying trends.

Compliance & Reporting

Confirm claims handling practices comply with applicable state regulations, carrier expectations, and internal policies.

Complete data requests for monthly / quarterly reports, allocations, renewals, audits, and ad hoc analysis.

Incident Response & Claim Administration

Oversee daily incident reporting to TPAs and act as a resource to Brink's locations and management when incidents occur.

Support intake processes and ensure proper documentation and triage of new claims.

Litigation & Documentation Support

Coordinate with assigned outside counsel, adjusters, branches, safety, and operations teams to compile and produce relevant documents for litigated cases.

Liaise with external counsel, adjusters, and carriers to support case strategy and resolution.

Return-to-Work & Injury Management

Partner with Branches, Human Resources, Absence team, and Safety to support return-to-work initiatives and injury management strategies that reduce claim duration and cost.

Stakeholder Engagement

Maintain strong relationships with insurers, TPAs, brokers, consultants, vendors, and internal departments.

Support cross-functional initiatives and contribute to continuous improvement of risk and claims programs.

Best Practices & Innovation

Identify, evaluate, and implement industry best practices in claims and risk management.

Recommend process improvements and technology improvements to streamline operations.

Skills & Experience

5-7 years Workers' Compensation experience in claims, insurance, or risk management role

High School diploma required, college degree preferred

Strong understanding of risk management, insurance principles, claim handling guidelines, regulatory compliance, and best practices

Familiarity with medical terminology and legal processes related to workers' compensation

Excellent verbal and written communication skills

Detail-oriented and organized

High level of professionalism, diplomacy and tact, ensuring the confidentiality of information when required

Exceptional organizational skills and attention to detail

Proficiency in Excel, PowerPoint, and Risk Management and Claim Management Systems

Strong analytical and interpretive skills; ability to identify trends and cost drivers

Self-motivated and able to work independently and in a team environment

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's U.S. We provide a competitive salary, medical, dental, vision, and life insurance plans. In addition, we offer a 401(k) plan with a company match. If you are interested and meet the requirements for this position, please apply.

What's Next?

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink's is an equal opportunity / affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.