Manager of Customer Success

Do you want to be a key player at a fast-growing company? If you're looking for an opportunity to challenge yourself, Linxup is the right place for you.

Linxup (formerly Agilis Systems) helps service companies, transportation organizations, and other fleet-based businesses track and protect the vehicles and equipment on which they rely. Using our software-as-a-service (SaaS) platform, customers can unlock a range of offerings : from simple track and trace features, to all the tools they need to improve fleet management, increase mobile worker productivity, protect drivers through coaching, and reduce operating costs. Our consumer-focused productMOTO safetygives new and aging drivers the freedom to be on the road, while providing their families peace of mind about their driving abilities and safe locations. Headquartered in St. Louis, MO, Linxup has offices and employees across the country, and enjoys status as a multi-year member of the St. Louis Business Journal's Best Places to Work. As Agilis Systems, we have been named to the Inc. 5000 Most Successful Companies in America list four years in a row. Our people are the reason for our success. Our teams are empowered to cultivate greatness and are supported by Linxup to be intuitive, creative, and determined in all they do. Come join us.

ABOUT THE POSITION

At Linxup, we believe passion for our customers is a very important competitive advantage. We are focused on providing an extraordinary Customer Success experience, ensuring that each and every one of our customers receive the highest return on their investment while enjoying collaboration with our team.

We are currently seeking a customer-centric professional with a motivational management style and analytical skills who is passionate about customer advocacy. You will be responsible for leading a Customer Success team, serving as an advocate and a liaison between our customers and our internal Linxup teams. The team's primary responsibility is to educate, manage, and grow our existing customer base. This position will give you the opportunity to maintain and improve upon the processes, tools, systems, and metrics that will ensure your team is set up for success.

ESSENTIAL FUNCTIONS – RESPONSIBILITIES :

• Maintain customer happiness and satisfaction within a book of business, through your team of Customer Success Specialists
• Manage and further optimize the customer experience for the customers within the book of business that your team manages
• Build a high performing, Best In Class Customer Success team via hiring, training, and coaching
• Create and improve processes and ensure the necessary tools are in place to maximize the impact and productivity of the team to deliver value to our customers, upsell rates, and early adoption rates
• Recommend operational improvements to reduce administrative work and improve customer satisfaction
• Monitor the strategies and processes across the revenue cycle from customer acquisition to engagement to success
• Motivate your team to exceed targets and KPIs (financial, customer satisfaction, operational)
• Commercially responsible and measured for churn, adoption of the platform and growth in the customer base your team manages
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Leverage client referrals, associations and networking to create sales opportunities within the existing accounts, or to refer them to our account executive team
• Manage and lead your Customer Success team and their contact cadence to communicate solutions that may extend opportunities with the portfolio of accounts
• Serve as an escalation point for customer issues to ensure they are resolved quickly
• Ensure customer feedback is communicated internally to enable ongoing improvement of our products and services
• Other duties as assigned

QUALIFICATIONS

WORK ENVIRONMENT

COMPENSATION AND BENEFITS

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