B2C Customer Experience Associate I

Customer Experience Associate

The Customer Experience Associate is responsible for all aspects of customer order processing from resolving questions or concerns until the customer is satisfied with the delivery of their order. This role is a primary customer contact and is responsible for assuring the customer receives excellent service, in addition to acting with Management as a customer advocate. This position reports to the Customer Experience Supervisor and is based out of our Hyde Park office.

As the Customer Experience Associate, you will have an opportunity to :

• Primary responder to incoming customer calls.
• Return all telephone calls and emails from customers within 24 hours.
• Enter and manage customer orders with 100% accuracy.
• Coordinate customer returns and create return shipping documentation.
• Communicate sales orders changes to all appropriate departments.
• Develop and maintain positive customer relations with customers and staff.
• Effectively present information and respond to questions from management and team members.
• Maintain excellent customer service to all customers and sales reps.
• Demonstrate initiative and problem-solving skills.
• Perform additional tasks as assigned by supervisor / manager that support Camp Chef business initiatives.

You have :

Pay Range : $15.90 - $21.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills / achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including : medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Equal Opportunity Employer Minorities / Females / Protected Veteran / Disabled