Help Desk Specialist (Back To Business I.T.)

Help Desk Specialist (Back To Business I.T.)

Are you a tech enthusiast who loves solving complex problems?

Do you have a keen eye for detail and excellent analytical skills?

Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?

If so, we have an exciting opportunity for you at The Greentree Group!

WHO WE ARE

Back To Business I.T. powered by The Greentree Group is the most experienced and certified team of technology experts in Southwest Ohio. We alleviate the burden of managing computer systems and networks and allow our clients to focus on the more important aspects of their companies. Back To Business I.T. offers a full suite of solutions including managed services, cybersecurity, co-managed IT, IT assessments, special projects, help desk, CMMC readiness, tools and intelligent automation.

The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what’s possible.

What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.

We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.

Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!

ABOUT THE OPPORTUNITY

As a Back To Business I.T. Help Desk Specialist, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals at Greentree’s office in Beavercreek, Ohio. This role will be critical in providing technical support and guidance to customers. Join us and be part of our mission to make a difference!

SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

Support end-user client systems, including hardware, software, network, e-mail, printing, backups, and related operating systems.

Provide advanced support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD).

Deploy, configure, and maintain Windows and workstations.

Document troubleshooting steps, resolutions, and configuration changes.

Administer and maintain end user accounts, permissions, and access rights in Microsoft 365 and Active Directory.

MINIMUM QUALIFICATIONS :

Associate’s or Bachelor’s Degree in Computer Science or related area. A minimum of three years’ experience will be considered in lieu of a degree.

Four years of recent experience with setup and / or administration of Windows 10 / 11, MS Office applications, Microsoft 365, Intune, Active Directory, and Entra ID.

Strong hardware and software troubleshooting skills with emphasis on related issues including Microsoft 365 applications and services, workstations, and networking.

Strong customer service orientation and the ability to present ideas in user-friendly language.

Ability to conduct research into issues and products as required.

Highly self-motivated and directed with a keen attention to detail and strong written / oral communication skills.

Local travel may be required.

Candidates must be U.S. Citizens.

DESIRED QUALIFICATIONS :

Experience with MS Windows Server, infrastructure services (DNS, DHCP, NPAS), Microsoft Office 365, Exchange, and SharePoint.

Experience supporting macOS environments.

Familiarity with antivirus management and backup solutions.

Working knowledge of firewalls, VPNs, routing, and wireless LAN controller appliances.

Help desk support, remote management and troubleshooting skills.

Certifications : CompTIA A+, Security+, and Microsoft 365 Fundamentals MS-900.

We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at www.greentreegroup.com. Please note that this role may require a National Agency Check (NAC) and / or background check, and relocation assistance is not available at this time.

Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.

Compensation / Salary Range : Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.

Salary Range : $50,000 - $70,000

Bonuses : Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.

Top Benefits

Core Benefits 100% paid by Greentree : Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs

Elected Benefits : Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available)

Time Off : PTO, Flexible Schedules, Holidays and Paid Parental Leave : Work-life balance is important – we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible / hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits.

Paid Training and Development : We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and / or training programs. In conjunction with management / employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.