Sr Business Functional Consultant, Transformation - Customer Accounting (FICA)

Sr Business Functional Consultant, Transformation - Customer Accounting - Fica

The Sr Business Functional Consultant - Customer Accounting - Fica guides design of credit risk, receivables and collections processes to balance customer experience with financial control and compliance. The role leads moderately complex business process design and integration efforts across transformation or major project initiatives. Operating with independence, the role engages cross-functional partners, assesses upstream / downstream impacts, and translates business needs into actionable future state recommendations. The Sr Business Functional Consultant ensure functional alignment, facilitates communication across teams, and drives readiness activities that promote sustainable adoption and operational continuity. Focused on non-technical domains, the role bridges current state operations with future state capabilities by representing functional needs, identifying gaps, and ensuring sustainable change through collaboration, communication and stakeholder engagement.

Essential Responsibilities :

• Serve as a trusted advisor for business functional teams by providing advanced subject matter expertise across multiple business processes.
• Lead program activities such as business process design, requirements mapping, operational planning and functional impact assessments.
• Independently identify, assess and communicate operational impacts of proposed changes, escalating risks or misalignments as needed and resolve.
• Lead business functional testing cycles, partner with training team to shape content design and guide user adoption strategies to ensure readiness.
• Collaborate across business functional areas to ensure integrated end-to-end process continuity and alignment with customer experience outcomes.
• Champion continuous improvement by analyzing pain points and synthesizing insights into actionable recommendations.
• Define functional performance metrics, reporting needs and post implementation success criteria for assigned domains.

Minimum Requirements :

Preferred Qualifications :

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com . Non-Bargaining The anticipated starting base pay for this position is : $82,800.00 to $117,600.00 per year This position is eligible for the following benefits : Annual Incentive Program, Medical / Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information. Deadline to Apply : 12 / 02 / 25 EEO is the Law | Pay Transparency Nondiscrimination | Equal Opportunity Policy | Employee Rights

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