Clinical Case Manager

Essential Functions:

Duties & Responsibilities

• Provides clinical case management services to program participants through a short-term case management model. Provides intense advocacy, crisis intervention, and makes appropriate referrals to other Organization units and external providers as needed. Collects informed consent for program participation and the non-clinical assessments.
• Meets regularly with assigned cases and representatives from community as needed. Develops, maintains, and follows up with program participant treatment plans to ensure that realistic goals and deadlines of accomplishments are being met.
• Conducts outreach and intake as requested. Receives case assignments, create individualized care plans, tracks community linkages, reviews case progress and determines case closure through the supervisor of the assigned program and in accord with funder requirements.
• Develops service plans, which outline a specific plan of action with each program participant under the supervision of the supervisor of the assigned program. Screens for income supports for benefits and entitlements to advocate on the behalf of program participants.
• Accurately completes in a timely manner all necessary forms, case recordings and statistical reports.
• Develops, monitors and enhances professional relationships with social service, health and governmental agencies. Establishes and maintains a professional relationship within the guidelines of professional standards, program participant profiles, confidentiality laws and the newest clinical research available.
• Participates and contributes in regular supervision meetings, team meetings, in house training sessions and conferences. Participates in program and operational planning.
• Maintains the volume of work designated by project standards and utilizes strengths-based theory and concepts integration in clinical practice. On an ongoing basis assimilates the knowledge of resources available to implement clinical concepts.
• Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), private funding sources, Organization plans/policies and Unit guidelines. Participates in periodic evaluative reviews and/or in-house and external staff training to ensure that he/she understands and continues to adhere to such standards. Initiates requests for assistance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.
• Other duties may be assigned.

Education and Experience:

• BA/BSW and three (3) years’ experience or Master’s degree in social work, counseling, clinical psychology or related field
• Bilingual strongly preferred.

Certifications/Licenses:

• Based on the primary duties of this position, an LPC/LSW license may be required. Certified Domestic Violence Professional preferred.
• A valid driver’s license may be required.

Knowledge/Skills/Abilities (K/S/A):

Work Arrangement:

The role is a “hybrid” or “remote” arrangement, primarily involving home-based work and community engagement to meet participants, it is expected this person would be able to meet for “in person” meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). There may also be the availability to work from home when appropriate.

Work Environment:

• The noise level in the work environment is usually moderate.
• May be required to work evening and/or weekend hours as needed.
• May require travel throughout the Chicago area to participant homes and community locations.
• Program sites are located throughout Chicago, including the North, West, and South sides of Chicago. Employees may be required to report to any of our locations on a temporary or permanent basis.
• For homework, the employee must have a confidential workspace.

Physical Demands:

Equal Opportunity Employer Statement

HHCS is an Equal Employment Opportunity employer. Employment decisions are based on merit, qualifications, and business needs. HHCS is committed to providing a work environment that is free from discrimination and harassment. Consistent with applicable federal, state, and local laws, HHCS prohibits discrimination or harassment against any employee or applicant on the basis of race, color, religion, creed, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, citizenship, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. This policy applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. HHCS also provides reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, as required by law.