Operations Lead

Job Description

Job Description

About the job

Do you enjoy developing others and creating a team-oriented culture? At Chick-fil-A Wildwood Centre and Chick-fil-A Vestavia Hills, we are looking for individuals who are motivated and passionate about serving their team and guests. We value our team members and have a centralized mindset to bring our best when servicing our guests. You will have the opportunity to grow as a leader, collaborate on a team, and train / coach team members in giving guests great service.

What You’ll Do

Run the day-to-day operations

Manage, coach and develop team members

Adequately train new team members

Ensure guests and team’s safety and satisfaction

Demonstrate CORE 4 when serving guests : share a smile, maintain eye contact, speak enthusiastically, and stay connected by making it personal

Stay engaged with business metrics including, but not limited to, guest satisfaction, food cost, and labor

Ensure all team members are focused on serving guests at all times

Interact with guests in ensuring great guests experiences

Who You Are

1+ years of restaurant experience

Strong relationship builder

Detailed-oriented

Growth-mindset

Fast learner

Able to handle high volume operations

Professional in appearance, communication, and actions

Able to motivate others and create structure

Perks

Competitive benefits

Flexible schedules

Scholarship opportunities

Continuous development opportunities