Specialist, IT Support

Specialist, IT Support

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Date : Nov 1, 2025

Location : EL Paso, TX, US, 79912

Company : Southwire Company LLC

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible?

Job Summary

The IT System Specialist will be an integral part of the ITS Infrastructure team supporting the Southwire enterprise systems and users. The ideal candidates will have experiencing explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We’re looking for team-oriented, highly motivated professionals with backgrounds in IT. It will also be required to travel when needed for SAP Go lives, acquisitions, site closures, etc. This position will cover several manufacturing locations and might require occasional travel.

Key Responsibilities

• Work with IT, plant personnel, and 3rd party on installation of IT / OT equipment.
• Support Connected Factory in the plants and perform functions related to push to print systems and equipment, visual displays and testing equipment for product quality sampling
• Providing IT assistance to staff and customers
• Attend Staff and client meetings as required.
• Train end-users on hardware functionality and software programs.
• Resolve incidents and service requests in a timely manner.
• Other responsibilities as assigned.

Required Education & Experience

Minimum Education Level : High School Diploma

Years of Experience : 5+ years

Field of Expertise : IT support

Preferred Education & Experience

Minimum Education Level : Associates

Specialized Degree : IT related

Years of Experience : 8+ years

Preferred Skills, Licenses, & Certificates :

Spans of Control

Reports To (Supervisor Title) : Manager, IT / OT Operations

Does this role Manage Southwire Team Members : No

Scope : Multiple Locations

Travel

Travel : International % of Time : Up to 25%

Workplace Setting : In Office / On Site (4+ days a week)

Physical Requirements

☒Carrying / Lifting % Time10

☒Standing % Time 25

☒Sitting % Time 35

☒Walking % Time 30

Working Conditions

☒Office

☒Laboratory

☒Plant Floor

☒Overtime, Weekends, & Holiday

☒Heights / Elevated Platforms

☒Dust / Fumes / Gases / Chemicals

☒Loud Noise

Equipment

Competencies

Nimble Learning

Customer Focus

Plans and Aligns

Collaborates

Balances Stakeholders

Action Oriented

Skills

Benefits We Offer : 401k with Matching

Family and Individual Insurance Packages (Health, Life, Dental, and Vision)

Paid Time Off & Paid Holidays

Long & Short-Term Disability

Supplemental Insurance Plans

Employee Assistance Program

Employee Referral Program

Tuition Reimbursement Programs

Advancement & Professional Growth opportunities

Parental Leave

& More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Nearest Major Market : El Paso

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