Senior IT & Facilities Specialist

ABOUT THE FOUNDATION

The Lucile Packard Foundation for Children's Health, in partnership with Stanford Medicine and Lucile Packard Children's Hospital, unlocks philanthropy to transform health for children and families in Northern California - and around the world. Through fundraising and grantmaking, the Foundation drives scientific research, innovation, and policy change that will improve care, advance cures, and reform healthcare systems for this and future generations.

MAIN FOCUS : The Senior IT & Facilities Specialist delivers seamless onsite IT and facilities support, managing onboarding, asset lifecycles, end user devices, and AV technology in a HIPAA regulated environment to keep staff productive and secure.

LOCATION :   Palo Alto, CA (onsite); the successful candidate for this role will be based in the Bay Area and will be onsite 5 days / week.

WHAT YOU'LL DO...

Reporting to the Director of IT and Facilities, the Senior IT & Facilities Specialist provides hands-on support across workplace facilities and technology, including end user devices and applications, office technology and collaboration platforms, and audio visual, ensuring staff remain productive and secure in a HIPAA-regulated environment. This role serves as the frontline responder for technology and facilities issues, manages onboarding and asset lifecycle processes, supports internal and donor-facing events, and partners closely with the Director of IT and Facilities and the Network & Systems Engineer to deliver seamless IT and facilities operations.

This position requires a strong service orientation, technical expertise across Mac and Windows platforms, advanced knowledge of Microsoft 365, AV / event management skills, and the ability to translate security and compliance best practices into daily support operations.

The compensation range for this role is $45.67-$50.48 per hour.

YOU'LL BE RESPONSIBLE FOR...

Technical Support & Service Delivery

• Provide Tier 1 and Tier 2 support for Mac and Windows devices, Microsoft 365 apps, and communication and collaboration platforms.
• Act as the first level escalation point for technical issues unresolved by outsourced desktop support provider.
• Manage conference room technology (Zoom and Teams), hybrid meeting setups, and AV / event support.

Onboarding, Offboarding & Asset Management

Compliance & Security Hygiene

Documentation, Training & Knowledge Sharing

Facilities & Event Technology

Collaboration & Continuous Improvement

YOU MUST HAVE...

IT'S AN ADDED PLUS IF YOU HAVE EXPERIENCE WITH...

YOU'LL BE SUCCESSFUL IF YOU POSSESS THE FOLLOWING...

Working at the Foundation

WE OFFER EXCELLENT BENEFITS & PERKS, INCLUDING…

WE’RE DYNAMIC…

The Foundation is a dynamic organization in a rapidly changing industry. Therefore, the responsibilities associated with this position will evolve and grow in accordance with LPFCH's business needs and growth plans. More specifically, the incumbent may be required to perform additional and / or different responsibilities based on the future growth plans for the Foundation.

WE STRIVE TO EMBODY OUR CULTURAL TOUCHSTONES

EVERYONE BELONGS HERE

Our Foundation values the unique qualities each of us brings to our team and community.  We take pride in cultivating a workplace where every voice is heard and each of us has the opportunity to achieve our fullest potential—so that together, we can make meaningful impact on the health outcomes for children and their families.

We are guided by the following principles :

The Lucile Packard Foundation for Children's Health is an Equal Opportunity Employer.

The pay range for this role is :

45.67 - 50.48 USD per hour(Palo Alto, CA )

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