Bilingual Client Success Manager (US Healthcare Startup Company) - A138
PearlAurora, CO, US- Full-time
Client Success Manager
Industry : Healthcare / Telemedicine / Client Success
Work Arrangement : Fully Remote (with overlap in U.S. EST working hours)
Job Type : Full-time
Work Schedule : Monday to Friday 40 hours per week, 9 : 00 AM to 5 : 00 PM EST
Locations :
- LATAM (Brazil, Colombia, Mexico, Argentina)
- Philippines
- Other remote regions with strong English and Spanish communication skills (Bilingual preferred)
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we're building for :
Why Work with Us? At Pearl, we're not just another recruiting firmwe connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
About the Company
Our client is a rapidly growing U.S.-based telehealth provider specializing in pediatric and behavioral health services, helping families access personalized care for children with ADHD and related conditions. The organization is mission-driven, combining clinical excellence with compassionate support to ensure every family receives a smooth, empowering care experience.
Role Overview
We're hiring a Client Success Manager who will serve as the primary point of contact for families, patients, and external inquiries. This role is critical in ensuring every interaction reflects empathy, efficiency, and care.
The Client Success Manager will oversee onboarding, scheduling, and support workflowsacting as a bridge between patients and internal teams to ensure each family's experience is positive and seamless.
Your Impact
You'll help families navigate their care journey with clarity and compassionensuring timely support, smooth appointment management, and a responsive communication process. Your ability to manage details, multitask, and communicate effectively will directly shape the patient experience and strengthen the company's reputation for exceptional care.
Core Responsibilities
Patient Support & Ticket Management 35%
Patient Onboarding & Enrollment 30%
Cross-Team Collaboration & Process Improvement 25%
Documentation & Communication 10%
Create a job alert for this search
Client Manager • Aurora, CO, US
- Promoted
Customer Success Manager
HHAeXchangeAurora, CO, US- Promoted
Client Success Manager
Denver StaffingDenver, CO, US- Promoted
Client Success Manager
SpectrumGreenwood Village, CO, United States- Promoted
Client Success Manager - Canada
First DueAurora, CO, US- Promoted
Client Success Specialist - Bi-Lingual (Spanish)
CIGEnglewood, CO, US- Promoted
Principal Customer Success Manager
Informatica LLCParker, CO, United States- Promoted
Client Success Specialist II
Colorado StaffingDenver, CO, US
Client Success Manager
ExecutechDenver, CO, US- Promoted
Client Success Manager
SPECTRUMGreenwood Village, CO, US- Promoted
- New!
Client Success Manager
PeopleGroveDenver, CO, US- Promoted
Customer Success Manager
CocoonDenver, CO, US- Promoted
- New!
RCM Client Success Manager (B2B SaaS)
PromptAurora, CO, US- Promoted
Client Success Manager
Colorado StaffingEnglewood, CO, US- Promoted
Client Success Manager
EnertivDenver, CO, US- Promoted
Client Success Specialist II
Denver StaffingDenver, CO, US- Promoted
Reimbursement Success Manager
ProchantAurora, CO, US- Promoted
Customer Success Manager, Corporate
AlphaSenseDenver, CO, US- Promoted
