Loss Prevention Supervisor

Job Description

The Loss Prevention Supervisor role is dedicated to providing quality service that exceeds guest expectations. The Loss Prevention Supervisor works to create guests for life, by proactively embracing service standards, adhering to safety regulations and gaining the knowledge to assist guests with any and all needs.

Responsibilities

• Respond to all emergency calls, following established emergency procedures.
• Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures. Provide assistance as necessary and support with outside agencies to ensure that assistance is received.
• Provide factual, thorough, and professional reports through written documentation of all incidents, events and actions taken during the course of a shift.
• Maintain integrity and continuity of lost and found articles as well as securing and releasing of found property in accordance with hotel policy and legal requirements.
• Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
• Perform initial investigations and follow-up to complaints, accidents and incidents.
• Support Loss Prevention Manager to develop, implement and manage safety and loss control programs & initiatives.
• Maintain complete knowledge of and compliance with departmental and resort policies / procedures.
• Monitor initial investigations and follow-up to guest / employee complaints, accidents and incidents, entering information from these incidents into database as needed.
• Provide and assist with all officer and resort wide safety / Loss Prevention training.
• Creates and ensures daily completion of staff checklists and necessary reports.
• Motivates staff and creates cohesive team.
• Provide guest and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area.
• Monitor adherence to standard operating procedures.
• Administrative functions as related to the normal course of duties, i.e. : filing, report distribution photocopying, faxing, etc. as needed.
• May be required to testify (criminal or civil) in court.
• Filing information related to incidents / accidents.
• Monitor and follow up on footage from Loss Prevention cameras.
• Assist with scheduling and timekeeping for officers.

Qualifications