Product Manager - Alpine Software
Alpine Software provides mission critical software for fire and emergency service agencies across North America. Our platform supports fire departments with incident reporting, workflow management and operational insights. We are entering an exciting phase of growth with a complete modernization of our legacy application. This includes rewriting the product on a modern tech stack using AI assisted development workflows.
We are looking for a Product Manager who is energized by the opportunity to shape a new application from the ground up while also supporting our current product. This role is ideal for someone who thrives in a small, fast moving environment and enjoys working closely with engineering and leadership to deliver high quality software.
Location : Rochester, NY (Hybrid)
Company : Alpine Software, a Banyan Software Company
Salary Range : 90,000 to 110,000 USD per year (based on experience and expertise)
About the Role
The Product Manager will play a key role in our product rewrite initiative while also contributing to improvements and enhancements in the existing platform. You will work as part of a lean, collaborative team and take ownership of requirements, sprint planning, backlog prioritization and feature delivery. This position requires strong product discipline, the ability to learn complex workflows quickly and an interest in contributing to a meaningful software solution serving first responders.
Key Responsibilities
- Own the product backlog including requirements, user stories, acceptance criteria and prioritization
- Facilitate sprint planning, story point estimation and ongoing sprint organization
- Interface with customers to better understand product needs and opportunities
- Work closely with engineering to ensure requirements are properly understood and delivered
- Support effective release planning and coordinate release documentation with QA
New Product Rewrite
Contribute significantly to the rewrite of Alpine's legacy fire application into a modern architectureLearn the existing application quickly to help plan feature parity and future enhancementsIdentify gaps, inefficiencies and technical challenges in the legacy system and translate them into improved solutionsWork alongside engineering teams using AI tools to accelerate development and requirement generationExisting Product Enhancements
Gain a thorough understanding of the current product and workflowsHelp improve existing features and resolve product gapsWork with product leadership to prioritize and define new capabilitiesUX, UI and Documentation Support
Support UX and UI workflows, including wireframes and user flows, in collaboration with design partnersContribute to the documentation strategy for the new product, including structure for release notes and knowledge articlesHelp ensure new product features are documented clearly and consistentlyTechnical Debt and Quality
Understand technical debt in the legacy application and partner with engineering to prioritize remediationBalance delivering new features with addressing foundational product improvementsMaintain a focus on long term product quality and stability by supporting QA testing efforts as neededCross Functional Collaboration and Culture
Partner closely with all internal stakeholders / functional areas and leadership across AlpineTake on additional product initiatives as needed in a small but rapidly growing teamSupport culture building and team engagement initiativesQualifications
Required
Minimum 3 years of Product Management experience, or similar experience in a product adjacent role such as, business analysis or software developmentStrong understanding of Agile and Scrum, including sprint planning, estimation and backlog managementExperience writing detailed requirements, user stories and acceptance criteriaAbility to quickly understand complex workflows and translate them into product requirementsExcellent communication skills and the ability to collaborate effectively across teamsComfortable working in a small, fast paced environment with shifting prioritiesNice to Have
Experience in the fire service, EMS or public safety software industryExperience participating in a legacy product rewrite or building a new application from scratchFamiliarity with AI assisted tools for product and design such as ChatGPT, Claude or Figma AI featuresExperience supporting UX and UI workflowsUnderstanding of HIPAA considerations and EMS reporting processesWhy Join Alpine Software
Opportunity to shape a major new product as part of a highly visible initiative within BanyanHigh ownership role with strong influence on product directionCollaborative and supportive team environmentMission driven work that supports first responders and public safety agenciesBenefits & Perks :
Competitive salary + performance bonusHealth, dental, vision, and 401(k) with matchOn-site role with occasional work-from-home flexibilityPTO, company holidays, volunteer time offAnnual professional-development budget