Patient Access Lead

Patient Access Rep Lead

Progress West is hiring a Full Time Patient Access Rep Lead in O'Fallon, Missouri. The role supports all aspects of the Point of Service Collections process for all BJC hospitals, including educational support for Patient Access staff. This position may be the first point of contact for potential patients and must represent BJC with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. This role ensures the most accurate insurance plan & financial liability amount is populated in the patient record. It coordinates and implements projects and special assignments that support Patient Access processes & initiatives at their assigned HSO. Responsible for the development of innovative processes within PA to support staff working smarter not harder. The Patient Access Lead must possess exceptional attention to detail & critical thinking skills.

Responsibilities include :

Communicating in a professional, positive and patient-focused manner

Taking initiative to identify and report system related issues

Performing service recovery and supporting investigation and resolution of operational issues

Serving as a subject matter expert in all areas of patient access

Adjusting staffing as needed based on volume expectations

Minimum requirements include :

High School Diploma or GED

2-5 years of experience

Preferred requirements include :

Associate's Degree

CHAA

BJC Total Rewards includes comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date, disability insurance paid for by BJC, annual 4% BJC Automatic Retirement Contribution, 401(k) plan with BJC match, tuition assistance, BJC Institute for Learning and Development, health care and dependent care flexible spending accounts, paid time off, and adoption assistance.