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Sr. IT Operations Manager (5927)

Sr. IT Operations Manager (5927)

MetroStarArlington, VA, US
30+ days ago
Job type
  • Full-time
Job description

Sr. IT Operations Manager

As a Sr. IT Operations Manager, you'll lead a high performing, mission-critical team for a 24 / 7 / 365 customer. The Senior IT Operations Manager will be responsible for leading IT service delivery, Network Operations, Server Operations support, systems maintenance.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission : A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What You'll Do :

  • Work with technical teams to provide day-to-day operations, modernization, and enhancements to the enterprise operations
  • Develop, cultivate, and manage customer relationships.
  • Plan and recommend improvements, modernization, or additional equipment to increase the capacity of service delivery
  • Prepare executive-level reports that ensure optimal performance and maintain records of service level agreements for customers

What You'll Need To Succeed :

  • 5 years of experience leading a team that does 24 / 7 / 365 Service Desk, Network Operations, and Server Operations.
  • CISSP, CRISC, CISM, ITILv3 intermediate or expert level certifications.
  • Knowledge providing on-call support to technical teams during unplanned outages and Hands-on experience with ServiceNow, VMWare, ManageEngine, and NeuralStar.
  • Ability to effectively analyze, prioritize, organize, and execute tasks in a high-pressure, dynamic environment.
  • Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
  • Deep experience collaborating with other teams to solve problems within complex technological infrastructure, security, or development problem with a high degree of trust and confidence.
  • An active TS / SCI security clearance.
  • SALARY RANGE : $147,000 - $221,000

    The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including :

  • The candidate's professional background and relevant work experience
  • The specific responsibilities of the role and organizational needs
  • Internal equity and alignment with current team compensation
  • This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include :
  • Performance-based bonuses
  • Company-paid training and / or certifications
  • Referral bonuses
  • Benefits : All full-time employees are eligible to participate in our benefits programs :

  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off (PTO) and holidays
  • Parental Leave and dependent care
  • Flexible work arrangements
  • Professional development opportunities
  • Employee assistance and wellness programs
  • Commitment to Non-Discrimination : All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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    Operation Manager • Arlington, VA, US

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